Success Manager

Join the SweatPals Fitness Revolution! 🏃‍♀️🏋️‍♂️

Position: Success Manager

Location: Austin, Texas (In-Person)

Reports to: VP of Growth

About SweatPals

SweatPals is redefining how fitness communities connect and thrive - the next evolution in how the world works out! We empower social fitness communities with comprehensive tools that help them promote events, manage members, and grow their businesses across hundreds of cities nationwide. Our mission? Making fitness more social, accessible, and rewarding for everyone. We're proudly backed by some of the best venture capital firms in the world, including Andreessen Horowitz and Pear VC.

The Opportunity: Help Fitness Communities Thrive

We're seeking a passionate Success Manager to join our growing Customer Success team and help fitness community hosts maximize their potential on SweatPals. This is an exciting opportunity to work directly with fitness entrepreneurs and community leaders, helping them grow their businesses while building your career in customer success at a fast-growing startup.

The Role

As a Success Manager at SweatPals, you'll own relationships with a portfolio of fitness community hosts, guiding them from onboarding through expansion. You'll be their trusted advisor, helping them leverage SweatPals' platform to grow their communities, increase revenue, and create amazing fitness experiences. This role combines relationship building, data analysis, and strategic thinking to drive mutual success.

Key Success Metrics

You'll be measured on your ability to drive meaningful outcomes for both SweatPals and our community hosts:

• Net Promoter Score (NPS): Maintain portfolio NPS of 50+ through exceptional host relationships

• Net Revenue Retention (NRR): Drive 110%+ NRR by identifying expansion opportunities

• Net Dollar Retention (NDR): Achieve 115%+ NDR through upsells and reduced churn

• Community Launch Velocity: Successfully onboard 8-12 new communities monthly

• Time to Value: Ensure hosts see first revenue within 14 days of onboarding

• Portfolio Health: Maintain 90%+ monthly active rate across your communities

Key Responsibilities

Own Customer Relationships

• Manage a portfolio of 75-100 fitness community hosts across diverse fitness verticals

• Conduct engaging onboarding sessions for new hosts from yoga studios to CrossFit boxes

• Build strong relationships through regular check-ins and strategic business reviews

• Serve as the primary point of contact for your assigned accounts

Drive Product Adoption & Growth

• Successfully launch and ramp multiple concurrent communities (8-12 monthly)

• Manage diverse portfolio including boutique studios, outdoor bootcamps, running clubs, and wellness practitioners

• Educate hosts on SweatPals features tailored to their specific business model

• Track and improve key adoption metrics across different community types

• Create customized success plans for each unique fitness vertical

Be a Strategic Partner

• Analyze host data to provide actionable insights

• Share marketing and growth strategies that have worked for similar communities

• Connect hosts with relevant resources and other successful community leaders

• Proactively identify and address potential churn risks

Champion the Customer Voice

• Gather and synthesize product feedback from your hosts

• Collaborate with Product and Engineering teams to advocate for customer needs

• Contribute to the development of success resources and playbooks

• Share customer wins and success stories internally and externally

Support Team Growth

• Help refine and improve success processes

• Mentor new team members as we scale

• Contribute to team knowledge base and best practices

• Participate in team initiatives and special projects

What We're Looking For

Required Qualifications

• 2-4 years of experience in customer success, account management, or related customer-facing roles

• Proven track record of managing customer relationships and driving retention

• Strong communication skills with ability to build rapport quickly across diverse business types

• Data-driven mindset with experience tracking NPS, retention, and expansion metrics

• Exceptional multitasking abilities to manage concurrent community launches

• Genuine interest in fitness and understanding of different fitness business models

• Problem-solving orientation with ability to adapt strategies for various fitness verticals

• Experience with SaaS platforms and ability to quickly learn new technologies

• Bachelor's degree or equivalent experience

• Must be based in or willing to relocate to Austin, Texas for in-person collaboration

Bonus Qualifications

• Experience in fitness, wellness, or community-focused companies

• Background working with small business owners or entrepreneurs

• Track record of achieving 100%+ net revenue retention

• Experience managing diverse customer portfolios

• Familiarity with event management or membership platforms

• Experience at early-stage startups

• Active participation in multiple fitness communities

• Spanish language fluency (many of our hosts serve bilingual communities)

What Success Looks Like

In 30 Days:

• Complete onboarding and become proficient with SweatPals platform

• Shadow experienced Success Managers and begin taking on initial accounts

• Build relationships with first 20-30 hosts in your portfolio

In 90 Days:

• Fully manage your portfolio with improving health metrics

• Complete successful onboarding for 15+ new hosts

• Identify and close first expansion opportunities

• Contribute insights that influence product roadmap

In 6 Months:

• Achieve portfolio retention rate above team average

• Develop expertise in specific host segments or use cases

• Lead a team initiative or process improvement project

• Become a go-to resource for fitness community growth strategies

The Rewards

• Competitive compensation: $78,000 - $99,000 OTE (on-target earnings)

• Equity package: Own a piece of what you're building

• Comprehensive benefits: Health, dental, and vision insurance

• Flexible PTO policy: Take the time you need to recharge

• Professional development budget: Invest in your growth

• Wellness perks: Free access to SweatPals partner fitness communities

• Wellness stipend: Support for your own fitness journey

• Career growth: Clear path to Senior Success Manager and team leadership roles

Why This Role Is Special

This is a unique opportunity to join customer success at the ground level of a rapidly scaling startup. You'll work directly with inspiring fitness entrepreneurs who are building communities and changing lives. Your work will directly impact their success and the health of thousands of community members.

You'll join a collaborative team that values creativity, data-driven decision making, and genuine care for our customers. As we grow from hundreds to thousands of hosts, you'll help shape the success strategies that will scale with us.

Plus, you'll be immersed in the fitness world - learning from innovative community leaders, trying new workout styles, and being part of the movement to make fitness more social and accessible.

Ready to Join Us?

If you're excited about helping fitness communities thrive, building meaningful customer relationships, and growing your career at a mission-driven startup, we want to hear from you!

SweatPals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.