Staff Product Designer (Hybrid)

Homeward • San Mateo, California, United States • Full-time

$160,000

per year

Healthcare Product Design User Experience Figma Adobe Suite

Job Description

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Design healthcare products and services for older adults in rural America. You’ll own the design of our AI-enabled care delivery platform, including defining an inspiring north star vision that will be forward thinking and shape the future of the business
Work closely with cross functional team members to ideate and test how we can simplify and improve the care experience from the perspective of both members and clinicians while delivering a high quality, competitive clinical care model
Illustrate and communicate proposed concepts through leading the development of wireframes, mockups, and other design assets
Be able to tell the user story – through bringing together the full end to end user experience into a coherent narrative for both internal and external needs
Partner with the cross functional team members to drive product features through their entire creative cycle: prioritization, requirements development, ideation and prototype feedback, feasibility assessments, development, release, analysis, and iteration
Set a high standard for design at Homeward, and provide mentorship and guidance to more junior members of the team

What you bring:

6-10+ years of hands-on product design experience, 2+ years at a lead level
You enjoy solving complex problems and use a "first principles" approach to design
You design from the ground up, and know how to lead the creation of 0-to-1 user experiences while navigating evolving business requirements and ambiguity
You have a strong track record of designing and shipping products with successful business and user outcomes
You have a solid portfolio that showcases your design skills as well as your iterative approach to design from initial concept through to final design
You have experience partnering with cross-functional stakeholders including engineering, product and operations teams
You know how to develop and maintain a design system, setting a high bar for craft at scale
You can document and communicate product and service experiences through service blueprints, journey mapping, and other artifacts
You are an excellent storyteller and can articulate complex topics to stakeholders at all levels of the organization
You are proficient with Figma, Adobe Creative Suite, Google Suite, and are open to try new AI tools, where helpful, in the design process

Bonus points

Experience working on medical or healthcare related products.
Experience working on a small fast-paced team and defining a product from scratch.

What shapes our company:

Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
Compassion and empathy
Curiosity, and an eagerness to listen
Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits:

Competitive salary, equity grant, generous paid time off
Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
Company-sponsored 401k plan
Flexible working arrangement with an office in the Bay Area

The base salary range for this position is $160,000 - $190,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the total package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

#LI-JE1