Associate Solutions Engineer

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role

Decagon is looking for an Associate Solutions Engineer to join our growing team and play a key role in supporting the delivery of AI-powered solutions for enterprise customers. In this early-career role, you’ll work closely with senior Solutions Engineers, Account Executives, and Product teams to help articulate Decagon’s value, support technical evaluations, and contribute to customer success during pre-sales engagements.

This is a unique opportunity to gain hands-on experience at the intersection of AI, enterprise technology, and go-to-market strategy—ideal for a technically curious and business-savvy individual looking to grow into a strategic solutions role.

You May Be a Good Fit If You:

• Have 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering.

• Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value.

• Are comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon’s platform to align with customer use cases.

• Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

• Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects.

• Have a basic understanding of enterprise go-to-market (GTM) processes, CRM systems, or revenue operations workflows.

Even better if you:

• Experience in high-growth startup environment