HR & Operations Coordinator

Our mission is to become the global standard for addressing. Street addresses weren’t designed for 2025. They aren’t accurate enough to specify building entrances, and they don’t exist for parks, rural areas and many parts of the world. This makes it hard to find places and causes problems and inefficiencies on a global scale.

That’s why we created what3words. We divided the world into 3m squares and gave each square a unique combination of three words. It’s the easiest way to find and share precise locations.

Over the last year, what3words has been used in 193 countries, and our monthly active users continue to grow at an impressive pace. Our tech is used by emergency services, delivery companies, eCommerce businesses, ride-hailing apps and NGOs, and is integrated into the navigation systems of millions of cars around the world.

The role

We're looking for a bright, ambitious and energetic administration superstar to support our growing team in Ho Chi Minh City, and beyond.

The ideal person not only gets things done quickly and efficiently but also identifies areas for improvement. 

The role will be extremely varied to include everything from managing the office and team outings (and the associated budgets) to dealing with contracts and onboarding for new joiners (among many other things). 

You’ll be the first member of the operations team in our growing HCMC office so you will be the initial point of contact for any operations or HR queries from our super talented and friendly team in Vietnam.  As the office and team continue to grow, there will be real potential for you to develop within the role, and take on broader tasks, including supporting our global teams. 

This is a busy, fast-paced role, combining amazing organisational skills and a problem-solving mindset. You must have a “can-do” flexible and accommodating attitude, a friendly disposition and will need to be comfortable rolling your sleeves up and getting stuck into whatever needs doing. You will have excellent attention to detail, great interpersonal skills and a very high level of common sense and discretion.

Key Responsibilities:

Operations responsibilities

• Managing the office (and the relationship with the landlord) and all associated processes and budgets

• Organising team socials, office snacks, team lunches

• Assist with travel arrangements for colleagues travelling between our international offices

HR responsibilities

• Owning the onboarding process for new employees in HCMC (and potentially other offices), including all pre-employment administration

• Acting as the first point of contact for basic HR queries

• Manage local benefits, including private healthcare

• Assist with the performance review process, and ensure that all necessary administration is completed accurately and promptly, including communication of payroll changes to our external payment agent

• Support with recruitment of new team members, to include sourcing candidates, arranging interviews and speaking to applicants

Skills:

Essential

• fluent (C2 or C1 level) spoken and written English

• excellent verbal and written communication skills, able to deliver clear and concise messages in English and Vietnamese

• commercial experience either in an administrative or coordination role

• impeccable accuracy and attention to detail

• a love for detail and getting things right first time

• a genuine desire to do a good job and give the best possible experience to our employees

• exceptional interpersonal skills

• a desire to adapt and learn quickly

Nice to have

• You're tech-savvy and know how to get the most out of G Suite and ideally familiar with Slack and Notion

• Aspirations to develop a career in HR

• An enthusiasm for learning how to use AI tools to improve efficiency in your role

Location

Hybrid working based out of our centrally located office in Ho Chi Minh City, ///become.outlooks.rising (minimum 3 in-office days per week, Tue-Thu: may need to be in office on some other days).

We also offer a six-week remote-work allowance; for up to six weeks a year, you can work from anywhere in the world (as long as you’ve got great WiFi and are happy to work with your main office timezone).

Equality, diversity and inclusion at what3words

Our mission is to help everyone talk about everywhere, and we believe diverse perspectives make for a better company and better products too. We strongly encourage applications from underrepresented groups and are committed to diversity, equity and inclusion in our hiring processes and company culture.

Benefits

We offer the following benefits to all permanent employees of what3words:

- 25 days paid holiday

- Flexible working

- 6-week remote working (work from anywhere) policy

- Private health insurance

- Wellbeing days

- Generous parental leave policies 

- Family-friendly policies 

- Employee Assistance Programme (EAP) 

- Office perks; snacks & regular team lunches