Customer Service/Inside Sales Representative

Description

Role Overview:

The Customer Service/Inside Sales Rep is responsible for supporting the company’s sales goals through good customer service, maintaining quality relations with existing accounts and providing sales support by performing the following duties. These duties may vary to include some or all of the following job responsibilities. 

Duties/Responsibilities:

• Applies knowledge of company products/services to efficiently process customer information and respond      to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis      through ongoing determination of customer requirements.
• Answer incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and      surpass sales goals for the company.
• Clarify and fulfill customer requests/needs by presenting various selections of products and services      providing pricing information as requested.
• Maintains updated, organized records on all assigned customers. 
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Resolve customer concerns in an expeditious and tactful manner.
• Provides all aspects of administrative support for sales team. 
• Performs other related duties as assigned.

Key Performance Indicators:

• First Response Time
• First Contact Resolution
• Customer Satisfaction Score

Why Join the Tredit Tire Team:

Tredit Tire and Wheel is a great place to work. Besides a great working environment and opportunities for growth through our promote from within program, we offer our associates a competitive benefit package to include:

• Medical, dental, and vision
• Company paid basic life insurance, short-term disability, and long-term disability coverage
• FSA/HSA available
• 401k retirement plan with company match
• Paid Time Off
• Paid Holidays
• Additional voluntary benefits available

Requirements

Education/Experience and Required Skills:

• High school diploma, GED, or equivalent is required. Additional education preferred.
• 1-2 years prior customer service or inside sales experience. 
• Strong proficiency in Microsoft Software (Outlook, Word, Excel) and PDF software.
• Knowledge working with Syspro or similar ERP software strongly preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service and time management.
• Ability to multi-task, prioritize and organize efficiently
• Ability to follow directions and work well in a team.
• Ability to quickly learn company products and terminology.
• Strong attention to details and the ability to perform repetitive tasks.

Physical Requirements and Work Environment: 

• Regularly required to sit within an office-based setting. 
• Must be able to frequently use hands and talk or hear. 
• Must be able to occasionally stand, walk and reach with hands and arms. 
• The noise level in the work environment is minimal.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.