Senior UX Researcher

What are we looking for?

As a UX Researcher at SentinelOne, you will play a crucial role in shaping the user experience of our products. You will collaborate with cross-functional teams, including product managers, product designers, and engineers, to conduct user research and provide actionable insights that drive the development of intuitive, user-centric solutions. Your work will have a direct impact on our main product, enabling us to develop innovative concepts and ideas based on data and research, rather than subjective opinions.

SentinelOne’s design team (over 40 designers across the US, Israel, Czechia and India) are growing quickly and transforming its role in the organization. We are leading the way with ideas and execution to make our product more lovable, usable, and flexible.

You will impact products that serve thousands of users from security teams at enterprise and government customers across the globe (incl. 5 of Fortune 10 and hundreds of Global 2000) and protect tens of millions of endpoints every day. You will contribute to safeguarding the world’s creativity, communications, and commerce on devices and in the cloud.

This particular role will focus on Product-Led Growth (PLG) initiatives at SentinelOne focus on improving user onboarding and self-service capabilities to enhance customer experiences and drive revenue growth. These initiatives cut across the SentinelOne product portfolio, from Purple AI and Cloud to AI SIEM and Endpoint protection. 

What will you do?

• Plan and execute user research activities to gain deep insights into user behavior, needs, and pain points.
• Conduct qualitative and quantitative research, such as user interviews, surveys, usability tests, and analytics analysis.
• Collaborate closely with product managers, designers, and engineers to identify research questions and define research goals.
• Synthesize and analyze research findings and communicate them in a clear and impactful manner to stakeholders.
• Work with the design team to generate personas, user flows, wireframes, and prototypes based on research insights.
• Continuously advocate for the user by promoting user-centered design principles throughout the product development process.
• Stay up to date with industry trends and best practices in UX research and contribute to the advancement of our research methodologies.

What skills and experience should you bring?

• Proficiency in UX design tools and software, such as Dovetail and Figma.
• Fluency in English, both written and spoken.
• Proven experience in conducting user research for B2B software and SaaS based business applications.
• Proficiency in qualitative and quantitative research methods, including user interviews, surveys, usability testing, product analytics and data analysis.
• Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.
• Excellent communication skills, both written and verbal, with the ability to present research findings to diverse stakeholders.
• Knowledge of cybersecurity concepts and the ability to understand the unique challenges and needs of our target users is highly appreciated.
• A Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field is highly appreciated.
• A portfolio demonstrating past research projects and their impact on product development is essential.

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events