Service Operations Coordinator - Projects

Title: Service Operations Coordinator – Projects

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary:

This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Manages multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction.  Coordinates work of Field Service Technicians to achieve successful completion of department goals.

Key Accountabilities:

• Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
• Investigate and resolve customer complaints.
• Establish, build and maintain customer relationships.
• Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
• Audit field service reports for accuracy and completeness.
• Acts as a liaison between customer and other departments.
• Acts as primary factory contact for field service related inquiries.
• Provide activity summaries and project status information to upper management and customers on a regular basis.
• Maintain an expert level of knowledge of account products, business background, and current industry developments.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 3 years field service or project management experience or 7 years of field service or project management experience.
• Willingness to travel, domestic and international (up to 50% possible but will vary based on current projects)

Preferred Qualifications:

• Ability to manage concurrent tasks and bring projects to completion
• Strong personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
• Organizational, planning and follow-up skills
• Strong interpersonal skills and the ability to work effectively with others
• Strong analytical and problem solving skills
• Strong oral and written communication skills
• Good presentation skills
• Good ability to cope with frequent schedule and priority changes

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
 

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.