Healthcare Informatics Lead

Risant Health is seeking a dynamic and experienced Healthcare Informatics Lead. The person in this role will be at the forefront of engagement with Risant Health Organizations (RHOs), serving as a trusted advisor throughout the electronic health records (EHR) implementation and optimization journey. They will build strong partnerships with healthcare executives and provide expert guidance on Epic solutions tailored to meet their organizational goals. Providing leadership across multiple engagements and ensuring every project meets the highest standards of quality is essential in this role. Their success will lie in delivering value-driven EHR/Epic implementations that enhance patient care and operational efficiencies. Additionally, they will also bring a collaborative approach to working with the RHO Informatics teams to achieve greater outcomes across our collective client work. The person in this role actively contributes to our culture of belonging, where everyone feels welcome and supported. In addition, this person embraces building relationships, working collaboratively, and embodying our Risant Health values. Work can be done either in person in Washington D.C., Greensboro, NC or Danville, PA, fully remote, or hybrid.

Key responsibilities and tasks of the Healthcare Informatics Lead include but are not limited to:

Leadership and Cross-Organization Team Coordination:

• Develop and maintain a strong team by fostering positive relationships, leveraging individual strengths, celebrating accomplishments, and providing meaningful feedback while embracing opportunities for improvement.
• Conduct regular team meetings to unify communication, expectations, policies, procedures, escalations, and provide relevant company updates.
• Ensure employees understand and execute their duties within defined deadlines, delegating responsibilities as needed and ensuring adherence to legal and organizational policies and procedures.
• Provide clear direction, set performance expectations, contribute to regular performance reviews, and identify and address skills gaps.

Delivery Excellence:

• Serve as leader for all phases of EHR projects including project design, discovery, planning, execution, and project close.
• Accountable for project scope, timeline, resources, and budget for projects.
• Provide oversight and accountability for project outcomes through outcomes documentation, lessons-learned, and leave-behind materials.
• Cultivate strong relationships with RHO staff, act as a trusted advisor during engagements and continue to maintain these relationships.
• Serve as liaison and highest level of escalation between diverse IT and operations groups including executive leadership.

Delivery Enablement:

• Define the vision and strategy for EHR implementation services with a focus on Epic within the Informatics team. Identify and develop solutions and services opportunities based on industry knowledge, market demands, and Risant Health business needs.
• Develop and implement the best practices, tools, and methodologies for Epic implementations.
• Stay up to date with Epic trends, industry and healthcare technology trends, and regulatory changes to keep services and methodologies up to date.
• Continuously evaluate processes to identify opportunities for increased efficiency and effectiveness.
• Leverage industry connections and knowledge to identify potential business and collaboration opportunities.
• Participate in Risant Health and RHO meetings as a subject matter expert and serve as the owner for approach and methodology for RHO specific needs.
• Contribute to proposal and business case delivery process including strategy, project scope and timeline, pricing, and resourcing.
• Create thought leadership content, marketing materials, and attend industry conferences.

General:

• Uphold Risant Health’s mission and values.
• Cultivate meaningful relationships across Risant Health and with external partners.
• Embrace radical candor by developing relationships across Risant Health and providing direct feedback and recognition at all levels.
• Communicate in meetings, one-on-ones, and daily interactions with clarity, purpose, and respect for the individuals involved in the discussion.
• Participate in or lead cross-functional projects.
• Coordinate and support company-wide programs and special projects.
• Serve as subject matter expert for your team and role.
• Support colleagues and Risant Health’s growth by participating in hiring, onboarding, ongoing training, and other duties as assigned.
• Participate in the development, documentation, and improvement of processes, procedures, and policies, in alignment with Risant Health’s mission and values.
• Assist and back up other colleagues when necessary. Embrace change as Risant Health scales systems and processes.

• Bachelor’s degree required, with an RN Masters and/or informatics concentration strongly preferred
• Minimum seven (7) years of experience in healthcare and EHR implementation, with a focus on Epic implementation experience.
• Proven leadership and experience with more than three (3) ambulatory or population health Epic implementations.
• Proven leadership and experience with developing EHR implementation plans (scope, timelines, resources, and budget).
• Strong understanding of healthcare workflows, clinical operations, and IT strategy.
• Proven experience in client engagement, account management, or a similar role.
• Strong background in project management, with a proven track record of delivering projects on time and within scope.
• Strong experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications.
• Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy.
• Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors.
• Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality.
• High attention to detail, including strong time management, analytical, organizational, and active listening skills.
• Ability to contribute to a positive working environment.

Preferred Qualifications:

• Current or previously held Epic certifications, preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Hours + Travel Requirements

Core working hours are 8am – 5pm Central Time, and most of our internal meetings take place during this window. Flexible schedule available in consultation with management. Travel averaging 25% per year, depending on project needs.

Physical Demands

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time.

Compensation and Benefits: The projected base salary for this position ranges from $157,000 - $219,000 depending on experience and qualifications. This role is also eligible for a comprehensive benefits package, including wellness programs, retirement savings, and relocation support as applicable.

Join us! If you are passionate about improving healthcare through innovative solutions and want to make a meaningful impact, we encourage you to apply. Risant Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. All your information will be kept confidential according to EEO guidelines

To learn more about Risant Health and its anticipated impact on the healthcare industry, please refer to the following link: https://risanthealth.org/.