Bilingual Customer Service Representative

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

About the Role

We are seeking a strategic and results-oriented Bilingual Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans.

In this role, you will report to Team Lead, Support on the Servicing Team. This is a remote role and we're open to candidates based in the U.S.

This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.

What you will do

• Create positive interactions with patients using our customer service platform including email, SMS, chat and phone

• Represent PayZen values and deliver excellent service through each interaction

• Influence, educate, and connect customers to technology and share the value of digital payment options

• Work with providers to resolve any issues related to patient payment plans

• As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

What you will bring

• 3+ years of contact center experience required, preferably in a payment plan servicing capacity

• Fluency in English and Spanish

• Passion for helping patients

• Strong customer service orientation and problem-solving skills

• Experience collaborating with various internal teams

• Ability to work and resolve issues independently

• Experience working remotely

• Adaptability to change including job processes/tools and schedule flexibility

• Preference given to candidates with FinTech and/or healthcare revenue cycle experience

What we offer

• An opportunity to positively affect the lives of thousands of patients

• A flexible lifestyle that fits the modern work-life balance

• A chance to join a high-growth company at an early stage

• Highly skilled co-workers with whom you can grow your skillset

• Be a part of a team that revolutionizes medical payments in ways never seen before

• The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions

• Competitive pay, employer-paid healthcare, and stock options