Director, Project Management

Description

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast-paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

Take on a key leadership position as our Director of Project Management! Based in our vibrant, data-driven Westlake office, you will lead a talented team of project managers to execute complex, cross-functional initiatives. This is your chance to shape project governance, promote delivery excellence, and align technical solutions with strategic business objectives. We are looking for a hands-on, results-oriented leader who thrives in fast-paced, high-stakes environments—especially those related to claims and payment data. If you are passionate about transforming SQL-heavy workflows into clear, actionable plans and enjoy mentoring teams to achieve success, we want you on our team!

What Your Responsibilities Will Look Like:

· Oversee the project management processes, templates, and tools with a focus on standardization and repeatability.

· Manage and mentor a team of project managers, ensuring adherence to project governance, timelines, and deliverables.

· Collaborate with internal and external stakeholders including executive leadership to define project priorities, scope, and strategic alignment.

· Proactively identify project risks and dependencies and develop mitigation strategies.

· Lead the end-to-end execution of complex, cross-functional claim and payment data projects.

· Ability to translate complex technical and SQL-based data solutions into clear, actionable plans for stakeholders.

· Ensure strong alignment between technical teams and business objectives.

· Support pre-sales or client onboarding efforts by contributing to technical project planning and feasibility.

· Monitor and report on key project metrics, timelines, deliverables, and resource utilization.

· Drive continuous improvement initiatives for project management methodologies in a data-centric environment.

· Serve as an escalation point for project risks and conflicts.

· Foster a culture of continuous improvement and accountability.

· Must have high level of professional poise and comfort when leading discussions with decision makers, end-users and IT professionals.

· Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality. 

· Develop a deep understanding of the various business products, processes, applications and technology platforms and effectively communicate the same. 

Qualifications to Be Director, Project Management:

· 10+ years of project management experience, with at least 5 years in a supervisory or leadership role.

· Previous experience in the Healthcare, Property & Casualty, and/or Pharmacy Benefit Management insurance industry with a thorough understanding of claim and payment processing. Familiarity with healthcare data formats and compliance (e.g., HIPAA, claims, EDI data).

· High sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement. 

· Polished verbal and written communication skills, high attention to detail, excellent organization with outstanding documentation and follow-up discipline. 

· Exceptional critical thinking skills with a solution focused perspective. This position requires demonstrated effective verbal and written communication skills as well as excellent interpersonal and problem-solving skills at all levels of business, including interacting with staff and external business parties at senior levels. 

·  Demonstrated success in leading project teams through complex initiatives with competing priorities and tight deadlines. Well organized and detail oriented with demonstrated effective time management. The ability to effectively manage a dynamic daily schedule and workload flexibility is required. 

· The ideal candidate will have a self-starter attitude, ability to work with ambiguity, ability to work independently with minimal supervision and to take initiative in problem solving.

· High level of proficiency with project management software and tools (e.g., MS Project, Jira, Asana, Smartsheet) and Microsoft projects (Visio, Word, Excel, Outlook and PowerPoint).

· Expertise in managing client issues and relationships; proven experience in building and growing relationships. 

· Ability to travel on an as-needed basis.

· Experience with Agile, Scrum, and hybrid methodologies.

· Bachelor’s degree in business, Management, Engineering, or a related field preferred. 

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktops, servers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements for Director, Project Management:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to operate standard office equipment; reach with hands and arms; stooping, bending, or twisting and lift up to 25 pounds.

ECHO is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.