Manager, Employee Relations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

In this job, you will act as the main point of contact in a specific site/location for employee relations matters, including grievances, disciplinary actions, and conflict resolution. You will provide guidance on company policies, collaborate with leadership to improve employee satisfaction, and conduct thorough investigations into employee concerns. This role will utilize HR case data to assist in the identification of trends, recommending process improvements and training opportunities for leaders. Additionally, you will assist in developing and delivering HR training programs, maintain accurate employee records, and stay updated on HR best practices to recommend continuous improvements.

Job Description:

Essential Responsibilities:

• Serve as the main point of contact for all employee relations matters, including employee grievances, disciplinary actions, and conflict resolution.
• Provide guidance and support to employees regarding company policies and procedures, ensuring compliance and fairness
• Conduct thorough and impartial investigations into employee complaints and concerns.
• Develop and implement employee relations strategies that align with organizational goals.
• Collaborate with leadership and the HR team to develop and implement strategies and programs aimed at improving employee satisfaction and engagement.
• Conduct investigations into escalated, complex complaints or concerns raised by employees, ensuring timely and thorough resolution.
• Assist in the development and delivery of employee training programs on various HR-related topics, such as diversity and inclusion, harassment prevention and workplace conduct.
• Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with applicable laws and regulations.
• Stay current on HR best practices and industry trends, making recommendations for continuous improvement to HR policies and procedures.
• Monitor workplace trends and recommend proactive solutions to improve employee engagement and retention.
• Collaborate with HR leadership on training programs related to performance management, conflict resolution, and workplace conduct.

Minimum Qualifications:

• Minimum of 8 years of progressive experience in Human Resources and a bachelor’s degree or equivalent experience.
• Strong knowledge of employment laws and HR best practices.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience conducting investigations and managing complex employee issues.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.