Spanish Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment is excited to offer an opportunity for a Spanish Speaking Customer Support Representative for the Ride-Sharing App Department. In this role, you will provide outstanding support to Spanish-speaking users of our ride-sharing app, addressing their inquiries and ensuring a seamless experience. Your dedication to customer satisfaction will be key in helping users navigate the app and resolve any issues effectively. If you are passionate about customer support and the ride-sharing industry, we encourage you to apply!

Responsibilities

• Provide exceptional customer support to Spanish-speaking users via phone, email, and live chat.
• Assist customers with inquiries related to app functionality, ride bookings, and account management.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal teams to address operational challenges and improve user experience.
• Stay knowledgeable about ride-sharing services and app updates to provide informed assistance to customers.

• Fluency in Spanish and English; additional language skills are a plus.
• Experience in customer support, preferably within the tech or transportation industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Familiarity with CRM systems and proficiency in standard office software.
• Ability to work effectively in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras