Italian Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for an Italian Speaking Customer Support representative for the Music Streaming Platform Department. Guided by the principle 'With a new dawn comes your Next Job!', we specialize in connecting skilled individuals with leading companies across various industries, including entertainment, gaming, and technology. In this dynamic role, you will support Italian-speaking users of a popular music streaming platform, helping them navigate the service, resolve issues, and enhance their overall experience. If you have a passion for music and a dedication to customer service, this role is perfect for you!

Responsibilities

• Provide exceptional customer support to Italian-speaking users of the music streaming platform.
• Assist customers with inquiries related to account setup, subscriptions, and platform features.
• Resolve customer complaints and technical issues efficiently, ensuring a positive user experience.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to relay customer feedback and improve service.
• Stay informed about the latest platform updates, music releases, and features to provide comprehensive support.
• Encourage user engagement by promoting new features and services available on the platform.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service roles, particularly in the technology or entertainment industries.
• Strong communication skills and a passion for music and technology.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Familiarity with customer support tools and CRM systems is a plus.
• Ability to work collaboratively in a team environment while managing individual responsibilities.
• A positive attitude, enthusiasm for helping customers, and a willingness to learn.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals