Director, Paid Services

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

We are seeking a dynamic and strategic Director of Paid Services to lead and grow our fast-evolving paid services organization. This leader will oversee our team of loyalty consultants and managed services professionals—owning the P&L, scaling operations, and evolving our model from executional support to a strategic driver of customer outcomes.

As part of the Engagement Cloud team, this role is central to helping enterprise and mid-market restaurants unlock more value from our platform. You’ll shape the roadmap for managed loyalty services, lead a high-performing team, and partner cross-functionally to position services as a key differentiator in our go-to-market strategy.

This is an ideal role for a leader with deep experience in loyalty, SaaS, restaurants, and agency or professional services leadership—someone excited to build and expand a services business.

Position Location:

Remote, United States

What We’re Looking For:

Requirements:

• 10+ years of experience in professional services, loyalty strategy, or managed services—ideally in a SaaS or digital agency environment.

• Deep expertise in the restaurant industry and a strong grasp of loyalty program economics and guest behavior.

• Proven success owning or influencing a P&L and driving revenue growth and margin expansion.

• Experience leading multi-disciplinary teams and scaling service delivery models.

• Strong business acumen and strategic thinking; able to build from scratch, test new models, and evolve offerings quickly.

• Excellent cross-functional leadership and client-facing communication skills.

• Thoughtful, data-informed decision maker with a customer-first mindset. 

  Additional skills:

• Experience working within a SaaS restaurant tech company or partnering with enterprise restaurant brands.

• Previous work with loyalty platforms, CDPs, or campaign analytics tools.

• Familiarity with Salesforce, BI tools, and service automation platforms. 

Unleash your potential: What you will be doing and owning:

Strategic Leadership & Vision

• Define and continuously evolve the roadmap for paid services, aligned with our product vision and customer lifecycle maturity.

• Own the internal and external narrative of our services value proposition.

Business Ownership

• Own full P&L responsibility for the Paid Services organization, including revenue, margin, and profitability.

• Develop pricing models, packaging, and scalable service tiers that align with client segments and internal capabilities.

• Identify and validate new service offerings that complement and enhance our core SaaS platform.

Cross-Functional Influence

• Collaborate with Product, Data, and Engineering to ensure our services and platform are integrated and mutually reinforcing.

• Partner with Sales and Marketing to enable pipeline growth, define value messaging, and position services as a core part of our ecosystem.

Align closely with Customer Success and Support to ensure cohesive delivery and an exceptional customer experience.

Customer Strategy & Impact

• Serve as an executive sponsor or escalation point for strategic accounts utilizing managed services.

• Ensure client programs drive measurable outcomes (e.g., guest frequency, check size, retention) and translate those outcomes into ROI-driven narratives.

• Lead the creation of loyalty frameworks, strategy playbooks, and campaign models for broad client adoption.

Team Building & Organizational Growth

• Lead, coach, and scale a high-performing team of loyalty strategists, campaign managers, analysts, and client partners.

• Set clear KPIs, expectations, and professional development paths to drive accountability and results.

• Expand delivery capacity through process innovation, automation, and a mix of internal talent and external resources.

Thought Leadership & Market Positioning

• Represent the company externally at conferences, in client meetings, and through published insights on loyalty and restaurant growth.

• Maintain a strong pulse on industry trends, competitive offerings, and client needs to ensure our services stay ahead of the curve.

• Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the VP (via MS Teams)

• Interview #4: Presentation to team (via MS. Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.