Staff IT Software Engineer, Service Cloud

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are seeking a highly skilled and experienced Full Stack, Salesforce  Developer to join our team. In this role, you will be responsible for designing, developing, and implementing innovative solutions on the Salesforce platform, with a strong focus on Service Cloud capabilities and integrating cutting-edge AI/ML technologies. You will play a crucial part in architecting and building robust, scalable applications from the ground up, contributing to a dynamic and fast-paced environment.

Your Impact

• Make it possible for the world’s leading cyber-security company to market, sell, quote, fulfill, and support amazing products that scale and protect our digital way of life in the era of Cloud Computing, Big Data, and AI.

• Work with one of the larger Salesforce implementations, bringing your knowledge of how to develop high-quality solutions – and, more importantly, your hunger to learn and develop new technologies.

• Design and implement AI/ML-driven solutions within the Salesforce ecosystem to enhance sales processes, predictive analytics, lead scoring, and customer segmentation.

• Collaborate with data scientists and business teams to identify opportunities for leveraging AI/ML to improve sales efficiency and effectiveness.

Your Experience 

• Demonstrated experience with full-stack custom application development (React and Node.js), including architecting and building robust, scalable solutions from the ground up.

• 5+ years of enterprise software coding experience with Salesforce platform technologies, including:

  • Lightning Web Components (LWC) and Aura Components

  • Apex, Visualforce

  • REST APIs, SOQL, SOSL

  • Javascript (ES6+), CSS, HTML

  • Web design and UX design principles

• Hands-on, practical experience with the latest Salesforce Service Cloud features and capabilities, including:

  • Service Cloud (Salesforce CRM)

  • Salesforce Flow (Record-Triggered Flows, Screen Flows, Scheduled Flows)

  • Dynamic Forms & Dynamic Actions

• Experience with Salesforce APIs for integration (e.g., SOAP, REST, Bulk API).

• Demonstrable experience with AI/ML Data Science concepts and their application, including:

  • Understanding of machine learning algorithms.

  • Experience working with AI assistants.

  • Familiarity with Python or R for data analysis and machine learning.

  • Experience with Salesforce Einstein Platform or other AI/ML platforms for building and deploying predictive models is highly desirable.

• Proven track record of delivering scalable, high-quality solutions on Salesforce, with the ability to describe these solutions and iterate on them effectively in an interview setting.

• Ability to work in a dynamic, fast-paced environment, quickly acquire new skills, and propose highly innovative solutions to unfamiliar problems.

• Track record of creativity, problem-solving, and effective time management.

• Ability to keep up with current technology trends to assess and make recommendations on processes, designs, and operations in keeping with the latest technology.

• Bachelor’s degree OR equivalent experience.

The Team

Working at a high-tech cybersecurity company in Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $124000 - $201500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.