Senior Technical Account Manager

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

As a Senior Technical Account Manager at Ontic, you are the dedicated technical quarterback for a defined portfolio of enterprise clients. You take deep architectural ownership of each tenant, ensuring every environment is healthy, secure, and optimized so that technical friction never impedes business value. Partnering closely with Client Success Managers and Managed Services Specialists, you advise on best-practice configuration, rapidly diagnose issues, and guide long-term platform strategy to align with each customer’s security and risk-intelligence goals. You also act as the critical conduit between client technical teams and Ontic Product & Engineering, translating field-level requirements into clear, actionable product feedback and roadmap inputs.

Responsibilities

• Strategic Technical Partnership: Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment.

• Platform Architecture & Guidance: Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. Anticipate production-impacting risks by reviewing upcoming client events and technical plans.

• Executive & Cross-Functional Communication: Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment.

• Technical Workshop Facilitation: Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams.

• Technical Health Reviews: Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes.

• Escalation Ownership & Risk Mitigation: Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust.

• Automation & Optimization: Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale.

• Technical Best Practices: Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices.

• Travel: Participate in quarterly travel for client engagement, internal collaboration, and strategic planning.

Preferred Qualifications

• 5+ years in a customer-facing technical role (e.g., Senior Technical Account Manager, Solutions Architect, DevOps/SRE) supporting complex enterprise SaaS deployments

• Understanding of and ability to talk on cloud architectures (AWS, Azure, or GCP), RESTful APIs, SAML/OIDC SSO, and log/alert pipelines (e.g., Splunk, Sentinel, QRadar)

• Working experience with at least one of the following areas preferred: Corporate Security Operations, Executive Protection, Physical Security Systems, Crisis Management, Travel Risk Management, or Insider Threat Programs

• Demonstrated experience leading technical enablement, roadmap planning, and architecture reviews with enterprise clients

• Proven ability to translate technical findings into strategic business recommendations and communicate effectively across executive and engineering audiences

• Strong communicator with excellent presentation, facilitation, and stakeholder management skills

• Adaptable team player with strong analytical thinking, problem-solving, and multitasking abilities

• Comfortable working independently and under pressure in fast-paced environments

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer.  We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.