Copy of Patient Account Rep II / Admitter Float Per Diem

Description

Professional Requirements

· Adheres to dress code, appearance is neat and clean.

· Completes annual organization-required and/or job-required educational requirements.

· Maintains regulatory requirements

· Wears identification while on duty.

· Attends staff meetings and/or reads all meeting minutes

· Reports to work on time and as scheduled, completes work within designated time.

· Maintains employee/patient confidentiality.

· Represents the organization in a positive and professional manner.

· Participates in the department’s performance improvement activities

· Demonstrates the mission, ethics, and goals of the organization as well as the departmental Scope of Service.

· Communication with patients, guests, family, and staff is courteous, respectful, and helpful.

· Maintains a clean, safe, and accident-free environment.

· Follows Infection Control procedures at all times.

• Clinical       Personnel: Strictly adheres to standard       precautions by adhering to the usage of personal protective equipment       when handling blood or body fluids.
• Non-Clinical       Personnel: Washes hands and other skin       surfaces with soap and water thoroughly and often in an effort to control       spreading of germs within the department and facility.
• Adheres       to isolation procedures at all times as applicable.

· Adheres to the following environmental care standards. 

• Demonstrates       adequate knowledge of safety policies and procedures, the use of MSDS       sheets, hazardous material procedures, and safety codes.
• Respond       appropriately to any Codes while working any shift (Code Blue, Code Gray,       Code Silver, Code Amber, Code Red, Code Orange, and Rapid Response Team).       
• Demonstrates       adequate knowledge of security issues, i.e., personal protection,       protection of personal and hospital property.

· Participates in quality initiatives as needed.

· Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

• Be      familiar with the collective bargaining agreement (Union Contract) of the      UFCW3000 and Mid-Valley Hospital. 

Essential Job Functions

1. Introduce patients to the hospital and explain and initiate the procedures, the consent forms and other paper work by which patients are identified and collect payments or deposits.

2. Interview patient or representative to obtain personal, statistical and financial information, such as patient’s name, address, age, telephone number and occupation; persons to notify in case of emergency; attending physician; and individual or insurance company responsible for payment of hospital bill. Enter this information either directly into the computer to create the on-line admissions form or on an approved pre-admission form and obtain patient’s or representative’s signature. Route admitting forms to appropriate department.  Refer patient to Financial Representative as necessary.

3. Responsible for many miscellaneous computer functions to track patient’s records and accounts.

4. Work under the supervision of the Business Office Supervisor and perform the following tasks according to established, written hospital policy and procedures located in the policy and procedure books.

5. Monitor daily census and verify the insurance on all outpatients and inpatients.

6. Assist patients with signing up for Public Assistance when the need is indicated. At times, may also help them fill out the forms.

7. Notify the Tribe of patient that would be covered with contract health.

8. Refer patient to financial counselor as needed.

9. Admission personnel may work in the outpatient, emergency or inpatient areas.

10. Process outgoing mail daily in a timely manner.

11. Run, balance and maintain all computerized census (morning) reports.

12. Keep the office stocked with clerical supplies as well as all the forms used in the department and notify Business Office Supervisor to reorder.

13. Responsible for reception duties and answering a multi-line unit transferring calls.

14. Perform routine typing and clerical duties.

15. Receive payments for hospital and medical services rendered and record amount received according to written procedures.

16. Perform other duties as directed by the Business Office Manager.

17. Demonstrate an initiative for and willingness to learn new procedures.

18. Demonstrate a thorough knowledge of the hospital’s policies. Demonstrate an adherence to them.

19. Maintain established department policies, procedures, objective, quality assurance, safety, environmental and infection control.

20. Assist in care and maintenance of department equipment and supplies.

21. Attend in service and other required meetings. Attend educational programs as directed.

22. Keep the petty cash box in balance.

23. Maintain department records, reports and files as required.

24. Aware of and carries out infection control standards of the institution.

25. Recognize the chain of command by reporting pertinent information to the Business Office Manager.

26. Maintain confidentiality of patient, tactful and diplomatic in contacts with patients, relatives, public, physicians and co-workers.

27. Respect patient’s privacy, making provisions for such at all times.

28. Demonstrate an awareness of self-responsibility and accountability for own practices.

29. This position is subject to work different shifts and/or holidays and/or weekends.

30. Pre-register patients.

31. Conduct in-house follow-up with patients as needed.

32. Obtains deposit and/or co-pay when required.

33. Interface with other departments as needed.

34. Perform other duties as directed by the Business Office Manager.

35. Business Office Support – willingness to learn other duties needed with the Business Office Department.

36. Acceptance of supervision. Response to supervisor input related to job performance.

37. Adaptability to change. Degree to which an employee assimilates change into the completion of assigned duties.

38. Problem solving decision making. Amount of logic and practicality applied to the making of decisions; ability to perceive.

39. Care/operation of equipment. Degree to which equipment is properly and effectively utilized and maintained.

40. Verbal communication skills. Ability to convey verbally through communication.

41. Written communication skills. Ability to accurately convey meaning through preparation of written documents.

42. Compliance with rules, regulations, policies and procedures. Acceptable application of the principles of Rules, Regulations, Policies and Procedures.

43. Reliability: Employees work attendance record/absenteeism.

44. Dependability. Ability to do required jobs well with a minimum of supervision.

45. Interpersonal relations. Ability to interact with others.

46. Job knowledge: Demonstrate a good knowledge of the job and the employee does not require direct assistance for routine problem solving.

47. Public relations. Ability to deal effectively with the public in a professional manner.

48. Quality of work. Degree to which the final work product is effective in achieving department goals and objectives.

49. Quantity of work. Amount of employee production.

50. Safety. Degree of doing job duties in a safe manner.

51. Self-initiative. When the employee undertakes and completes needed actions without being so instructed.

52.  

The above job summary and essential job functions are intended to describe the nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel for this job classification. 

 Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked. Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.  

Requirements

Minimum Education:

· High School Diploma or   equivalent

Required Licensure / Certifications:

· None   required

Preferred Qualifications:

· Ability to   work any day of the week

· Ability to   work day or night shifts