Customer Training Manager - US
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic’s Surgical Operating Unit is one new, powerful operating unit bringing together the people and product portfolio of Surgical Robotics and Surgical Innovations. With the Medtronic Mission as our North Star, we will build on our legacy of proven surgical solutions and advance the promise of robotics and digital solutions for the benefit of the customers and patients we serve.Make your impact by exploring a career with the world’s leading Medical Device company, striving “to alleviate pain, restore health, and extend life.” Manager, Customer Training supporting the Surgical Innovations business manages the US HugoTM and IllumisiteTM customer training execution team and US training centers. The role will be responsible for working with internal stakeholders to align on US HugoTM and IllumisiteTM customer training strategy, execution plans, and performance metrics. The US Customer Training Manager will work closely with the US Sales Teams, US Surgeon Training Lead, Global Medical Education, US Sales Training, Medical Directors, KOLS, and Training Center Partners to determine critical strategies and execution plans to deliver customer training to support US US HugoTM and IllumisiteTM system installation and lifecycle.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
You Will:
- Manage the customer training team.
- Facilitates the development of customized training for Medical Professionals on technology and product adoption to improve patient outcomes.
- Collaborates with internal and external stakeholders to develop the US Customer Training strategy and annual execution plan.
- Develops and executes the annual calendar of technical training events.
- Managers training centers and training center partnerships.
- Manages the training center contracts, budgets and product inventory.
- Maintains the complaint deployment of training center curriculum and content.
- Manages upskilling of customer trainers to meet the needs of product and therapy launch.
- Manages and reports US Surgical customer training performance metrics dashboard.
Must Have:
Bachelors Degree and minimum of 5 years relevant experience, or
Advanced degree with a minimum of 3 years prior relevant experience.
Nice to Have:
Experience applying adult learning principles to drive learner success.
Experience with capital system customer training/support and surgical training center management.
Experience managing performance to learner success KPI’s.
Proven success influencing and aligning internal and external stakeholders.
- Medical device or regulated industry experience.
Experience managing a team.
Ability to drive aggressive project schedules to completion.
Strong program management skills.
Strong communication skills (written, verbal, listening) with all levels of the organization.
Strong influence management skills.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Company Information
Location: Dublin, Ireland
Type: Hybrid