Quality Engineering Lead

Klaviyo • Boston, Massachusetts, United States • Full-time

$248,000

per year

Quality Assurance SaaS Software Development Automated Testing Quality Engineering

Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We are seeking a highly motivated and experienced Quality Engineering Lead to join our Platform Engineering team and champion a holistic quality strategy for our innovative products. In this role, you will be pivotal in establishing and upholding quality standards across the engineering organization, ensuring the reliability and excellence of our software offerings.

This is not a people management role. As a Quality Engineering Lead, you will be instrumental in defining best practices, implementing tools, and architecting long-term testing strategies to empower engineers to own and deliver high-quality software. This role demands a strong technical foundation, exceptional organizational capabilities, and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

Architect and drive the end-to-end quality strategy, encompassing practices, tools, and accountability within the engineering teams.
Collaborate closely with engineering teams to define and execute functional, regression, integration, and performance testing strategies for our platform and features.
Scale test coverage with a strong emphasis on automation to optimize testing efficiency.
Build and maintain robust test systems for web, desktop, and mobile (if applicable) environments.
Improve and enforce QA best practices across the software development lifecycle, including test planning, execution, bug tracking, environment management, deployment processes, and quality metrics.
Define, track, and optimize product quality metrics and performance goals, effectively communicating and aligning quality priorities with internal and external stakeholders.
Collaborate with developers to conduct thorough failure analysis, identify root causes of defects, and drive systematic improvements to enhance product quality and prevent recurring issues.
Develop initial integration tests and mentor engineers in QA best practices, fostering a quality-focused culture within the engineering teams.
Explore and implement new tools and potentially AI applications to enhance automated testing capabilities.
Drive the strategic direction of quality initiatives to meet long-term product development needs and identify necessary resources and solutions.

Technologies we use:

Python, Django, Go, React, RabbitMQ, Celery, MySQL, DynamoDB, Redis, Clickhouse
Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Kuberentes, Splunk, Jenkins, Grafana, and other modern DevOps tools

Key Requirements:

Significant experience as a software engineer with a strong focus on quality and testing within a SaaS environment.
Proven ability to architect and implement automated testing frameworks and processes.
Proficient in one or more general software programming languages such as Java, C/C++, Python, Go, SQL, or scripting.
Skilled in automated testing for web and other relevant platforms (e.g., desktop, mobile).
Experience with software development, testing, and deployment processes in a SaaS context.
Strong problem-solving, communication, and collaboration skills.
Experience working in dynamic and collaborative environments.

Preferred Qualifications:

Experience leading and influencing cross-functional engineering initiatives.
A passion for software development and a tendency to engage in personal projects.
Adaptability and a proactive approach in fast-paced environments.
Continuous learning mindset regarding new technologies, particularly in QA and AI.
Creative and analytical approach to problem-solving.
A strong sense of ownership and flexibility in work.

About You:

You are a highly organized and technically proficient individual with a deep commitment to ensuring the excellence of SaaS products. You possess a comprehensive understanding of the software development lifecycle in a SaaS context and excel at developing and implementing effective quality strategies. You are an excellent communicator, a strong team player, and thrive in a fast-paced setting where you can make a significant impact on software quality.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$248,000—$372,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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