Customer Service Representative

Description

Job Overview

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. They will also assist the sales department with the placement of orders, refunds, or exchanges, along with other administrative duties. 

Requirements

Responsibilities and Duties

• Deals directly with customers either by telephone, electronically, or face-to-face.
• Attracts potential customers by answering product questions and suggesting information about other products.
• Establish new customer accounts, recording account information in the ERP and E-commerce system.
• Maintain and      regularly update customer account information using ERP and E-commerce      System
• Serves customers by providing product and service information and resolving problems. 
• Resolves problems by clarifying the issue, identifying the cause, and resolving the issue quickly.
• Anticipate customer needs,  following up with customers to offer reorders or additional products.
• Record and process orders accurately and timely manner
• Schedule rush orders 
• Perform administrative duties including providing shipment/receiving details, updating the Company ERP accurately, and assisting AR with invoice payments and credit memos 
• Performs other related duties as required

Qualifications

• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in a fast-paced environment, multitasking while keeping focus on the customer
• Willingness to participate in training

Benefits 

• 100% Employer-Paid Medical and      Dental Plans 
• Vision insurance 
• 100% Employer-Paid Life Insurance      
• Annual Bonus Program 
• 401k Matching 
• Paid holidays
• Paid Time Off 

About Freedom Electronics 

Freedom Electronics is a team of passionate and capable engineers, certified technicians, sales and support representatives, warehouse professionals, and administrative staff. Every member of our team is committed to providing quality parts and services to support our customers. Their success relies on keeping fuel-related equipment operating at its very best, and our core competencies support their mission. We know that providing the best possible service starts with our people. We have employees in leadership roles who have a deep understanding of the industry, having gained extensive experience from all facets of the trade. Our sales and support team members also bring a wealth of knowledge, with lifelong careers working with fuel dispenser manufacturers. Our longtime customers are first-name customers with our executive team. Employees at Freedom Electronics are incentivized to build their careers with us through continuing education and opportunities for growth, not to mention a caring, family atmosphere that makes our company feel like home.