Fleet Quality & Launch - Technical Lead
Job Description
At Coco, we’re revolutionizing last-mile delivery with autonomous robots, making deliveries faster, more efficient, and more sustainable. We’re looking for a proactive and tech-savvy Office Manager to oversee our facility operations, ensuring our teams have the resources and environments needed to thrive.
About the Role
As a Senior Fleet Quality & Launch Technical Specialist, you’ll be the technical backbone of our robot deployment and quality operations. You’ll lead the effort to identify, diagnose, and resolve systemic hardware and IoT issues that arise, then design repeatable solutions that scale.
This is a high-autonomy, high-impact role for someone who excels at ambiguity and thrives when given a hard problem and the freedom to solve it. You'll act as the connective tissue between our field operations, engineering, and fleet quality team. Translating real-world problems into actionable fixes and long-term improvements.
You’ll be on the ground during critical deployment periods, travel to new markets regularly, and build technical infrastructure to support the ongoing success of our delivery robot fleet.
What You’ll Do
Serve as the technical lead during robot deployments, identifying and resolving mechanical, electrical, and software integration issues in real time
Own the root-cause analysis and resolution process for fleet quality issues that impact launch success or fleet uptime
Design and implement scalable SOPs, tools, and diagnostics for frontline teams to reduce downtime and improve serviceability
Review and propose changes to current SOPs as they are carried out if any changes or site specific issues come up.
Support the print process for robot wrapping related to advertising campaigns, ensuring quality, alignment, and timely deployment.
Travel to new and existing markets (up to 2 weeks/month) to support field teams, test new hardware, and ensure launch readiness
Collaborate with Engineering, Supply Chain, and Field Operations to close the loop between product issues and fixes
Provide structured feedback to Product & Engineering teams and help pilot new hardware, software, or process changes in the field
Build lightweight dashboards, diagnostic logs, and technical documentation that can be adopted across teams
Guide non-technical teams through technical challenges—helping to upskill and empower our blue-collar workforce
About You
4–6+ years in hardware operations, fleet maintenance, or field engineering with a focus on mechanical and electrical systems
Deep experience troubleshooting mechanical, electrical, and IoT (connectivity/sensor/data) issues
Strong systems thinking mindset—you see the big picture and design processes to solve root causes, not just symptoms
Independent, self-motivated, and solution-oriented—you don’t wait to be told what’s broken
Excellent communicator with the ability to work fluidly across technical and non-technical stakeholders
Familiarity with SQL, JIRA, inventory systems (e.g., Oracle ERP), and basic data analysis to spot trends and validate fixes
Comfortable in fast-moving environments and field-based problem-solving scenarios
Travel up to 50% of the time
Have a valid Passport
Bonus Points
Prior experience in robotics, micromobility, autonomous delivery, or connected fleet operations
History of developing technical SOPs, diagnostic workflows, or cross-team enablement tools
Experience working closely with Engineering and Product teams to iterate on hardware or firmware in production environments
Company Information
Location: undefined, undefined, undefined
Type: Hybrid