Product Engagement Analyst

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Join Coates Group as a Product Engagement Analyst, supporting our largest global client in delivering world-class digital signage and content solutions. This client-facing role is key to driving operational excellence by managing incoming feature requests, product incidents, and testing issues, while shaping how we engage with and support our client’s evolving digital strategy.

• Be the first line of contact for client on pre-production issues, enhancement requests, and incident management
• Own and triage issues from QA, UAT, and lab environments—ensuring swift resolution through internal systems
• Drive root-cause analysis and internal reporting for all client incidents, identifying trends and improvement opportunities
• Maintain and present regular reports, metrics, and dashboards to internal stakeholders and client’s leadership
• Partner with cross-functional teams (Product, Engineering, Delivery, Account Management) to communicate client needs and prioritize feature development
• Enhance training and documentation based on real-world client insights
• Assist with strategic product conversations to align our technology roadmap with McDonald’s goals
• Support and deliver product demos and training sessions tailored to the client’s needs
• Develop deep knowledge of client’s technology ecosystem and how Coates' products fit into the bigger picture
• Continuously look for new, creative ways to solve client challenges using existing Coates solutions

• 1–3 years in a client-facing role such as Technical Business Analyst, Product Owner, or Technology Consultant
• Experience with CMS, digital signage, or QSR/retail technology preferred
• Strong communication skills—able to translate between business and technical audiences
• Proficiency with Jira, Confluence, Miro/Visio, and Agile development practices
• Ability to juggle competing priorities in a dynamic, fast-paced environment
• Bachelor's degree in Information Systems, Business, Computer Science, or Engineering (advanced degree a plus)
• Analytical mindset, strong attention to detail, and problem-solving instincts

• Can turn raw data into actionable insights that improve client engagement and product quality
• Thrive in collaborative environments and easily build relationships across technical and non-technical teams
• Are adaptable, proactive, and unafraid to challenge the status quo to improve processes
• Keep stakeholders informed with clean, relevant, and timely reporting

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).