Director of Volunteer Engagement

Are you a passionate leader with a talent for building strong community connections? Animal Humane Society is seeking a dynamic Director of Volunteer Engagement to lead the strategy, growth, and impact of our volunteer programs—empowering individuals to make a difference in the lives of animals and the people who love them. 🐾 If you're driven by purpose, skilled in volunteer management, and excited to foster a culture of inclusion, recognition, and collaboration, we’d love for you to apply!

Salary: $100,000-$130,000

Schedule/Location:

• Full-time

• Location: This is a hybrid position based out of our Golden Valley, MN location with regular travel to our other locations in Minnesota. Subject to change as business needs dictate. Must live in or have easy access to the Minneapolis/St. Paul area.

Application Requirements: Please include a cover letter with your application.

Job Summary: The Director of Volunteer Engagement is a strategic leadership role responsible for developing, implementing, growing, and overseeing volunteer programs that support the mission and services of the organization and engage the community. This role involves collaborating with various departments to integrate volunteers into organizational activities and drive overall volunteer retention, recognition and engagement.

Essential Functions:

Strategic Planning:

• Develop and execute comprehensive volunteer engagement strategies aligned with the organization's mission and objectives.
• Evaluate volunteer programs and implement strategic changes as necessary to ensure programs are impactful and meet the needs of both the organization and the volunteers.
• Develop, administer, and review policies and procedures which guide the volunteer program and reflect the values of the organization.
• Evaluate risks associated with volunteer programs, monitor trends in incident reports, and implement strategic actions to minimize risk and increase safety.
• Establish and implement short and long-term departmental goals and objectives.

Collaboration:

• Work closely with other departments to identify volunteer needs and integrate volunteers into organizational activities.
• Build and maintain relationships with community organizations, schools, and businesses to promote volunteer opportunities and partnerships.
• Regularly report on the status of the volunteer programs and their contributions to the organization to senior leadership. 

Recruitment, Retention, and Training:

• Lead a diverse, equitable, inclusive, and welcoming volunteer acquisition strategy to identify and recruit qualified and engaged volunteers.
• Develop initiatives to retain volunteers, including recognition and engagement, and opportunities for feedback, growth, and development.
• Oversee training programs that equip volunteers with the necessary knowledge and skills to perform their roles effectively.

Leadership:

• Provide supervision, coaching, and development to direct reports as noted on the organizational chart, acknowledging accomplishments and providing regular feedback.
• Conduct one-on-one meetings with direct reports to ensure team members have the resources and support to be successful.

• Address and resolve any issues or conflicts within the team.
• Review and approve timecards and requested time off within payroll deadlines, working closely with employees to resolve discrepancies.
• Manage budgets and complete revenue/expense reports as required by Finance.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
• Represent the organization at community events and other public outlets to promote volunteer programs.

Technology:

• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

• Regular, predictable attendance, punctuality, and availability to work during operational hours.
• Attend and participate in regular team meetings, leadership meetings, all-staff meetings, and one-on-one meetings with direct leader.
• Must be able to travel to a different work site based on department needs
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Primarily office/desk based.
• Adjacent animal shelter areas may be humid, noisy, or odorous.

Experience:

• A minimum of 5 years of leadership experience in volunteer management and engagement.
• Proven track record of developing and executing successful volunteer programs.
• Experience in animal welfare preferred.

Skills:

• Excellent communication and interpersonal skills, including the ability to engage effectively with diverse audiences.
• Strong leadership and people management skills.
• Strong administrative, organizational, and process management skills.
• Strong multi-tasking, conflict-resolution, and problem-solving skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Prolonged sitting at a desk.
• Must be able to lift and carry up to 10 lbs.

Emotional Demands:

• Must be comfortable with the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia.

 Transportation:

• Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

About AHS 

Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here  

• Make a difference in the lives of animals and people  
• Join a team of coworkers who love animals as much as you do  
• Work-life balance  
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes   
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance.  
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability  
• Support for student loans: we are a Public Service Loan Forgiveness qualified employer 
• Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year  
• 401k for part-time and full-time staff  
• Nine paid holidays for full-time staff  
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)  
• Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)  
• Paid parent leave for full-time staff  

 Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.