Telecommute Medical Customer Service Representative

Eagle Home Health is seeking a Telecommute Medical Customer Service Representative to join our team. In this remote position, you will be responsible for providing exceptional customer service to our patients and their families. As a Telecommute Medical Customer Service Representative, you will help patients navigate their home health care journey and address any questions or concerns they may have. You will play a critical role in ensuring our patients have a positive experience with our company.

Key Responsibilities:

- Answer incoming calls from patients and their families, providing exceptional customer service and addressing any questions or concerns they may have

- Schedule appointments and coordinate with our team of healthcare professionals to ensure timely and effective care for our patients

- Accurately maintain patient records and documentation

- Collaborate with insurance providers to verify coverage and obtain necessary authorizations for services

- Educate patients and their families on home health care services and provide necessary resources for continued care and support

Qualifications:

- High school diploma or equivalent

- Minimum of 2 years of experience in customer service or a related field

- Knowledge of medical terminology and experience working in a medical or healthcare setting is preferred

- Strong communication skills, both written and verbal

- Ability to multitask and work in a fast-paced environment

- Proficient in Microsoft Office and ability to learn new software programs

- Excellent problem-solving skills and ability to remain calm and professional under pressure

Working Conditions:

This is a remote position and requires a dedicated workspace with high-speed internet and a computer equipped with a webcam and microphone. The work schedule will be Monday to Friday, 9am-5pm, with the potential for occasional weekend and evening coverage. Travel may be required periodically for team meetings or training.

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- 401(k) retirement plan with company match

- Paid time off and holidays

- Ongoing training and opportunities for professional growth

At Eagle Home Health, we value diversity, inclusivity, and creating a positive and supportive work environment for our team. We are committed to providing quality care to our patients and believe that starts with hiring exceptional employees who share our passion and dedication to excellence. Join our team as a Telecommute Medical Customer Service Representative and help us provide top-notch home health care services to our patients and their families.