Account Executive, Local
Job Description
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As an Account Executive, you will serve as key trusted advisors to some of Zocdoc’s largest Local (SMB) clients. Responsible for all aspects of account management, you ensure that our most valuable local clients are set up for success and growing on our platform. Managing a book of business of accounts generating $24k+ in annual revenue, your key goal is growing our strategic partnerships through provider expansion and booking performance.
You’ll enjoy this role if you...
- Enjoy owning your own book of business
- Excel at leading strategic conversations with practice owners and key stakeholders that focus on deepening your understanding of key growth priorities
- Leverage data to create actionable insights that will directly inform client strategy
- Have an interest in the Healthcare or Consumer Technology
- Are motivated by clear metrics and targets
Your day to day is…
- Identifying and executing on business development opportunities including provider expansion
- Building strategic relationships with existing clients
- Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance
- Developing, managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership
- Preparing for and leading regular business review discussions with clear commercial goals, key takeaways, and next steps
You’ll be successful in this role if you have…
- 4+ years of account management, business development, or other client services experience
- A proven track record of building and maintaining client relationships
- Exceptional written and oral presentation skills
- Strong analytical skills
- Consultative approach to client calls
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Company Information
Location: New York, NY
Type: Hybrid