Department Support Assistant - Outreach

Overview

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Responsibilities

As a Department Support Assistant, you’ll do a little bit of everything, assisting in the office side of the healthcare field. You’ll support a dedicated facility or department, helping patients by directing them to the proper location of facilitating their communication. A great attitude and can-do spirit is a must for this high visibility position!

Some of what you’ll do:

• Answers all calls coming into the laboratory and assists or directs the caller to the correct person.
• Maintains laboratory supplies for Outreach Lab Customers.
• Maintains employee binders.
• Runs and resolves various reports for multiple areas of the Laboratory.
• Acts as the mail room distributor for the lab.
• Makes flyers, training sheets, and additional communication materials as needed.
• Keeps up with the employee phone list and departmental phone list.
• Edits and corrects billing information to ensure accurate billing process
• Communicate test results, fax reporting, process verbal orders and contact customer’s related billing or testing question.
• Follow up with patients or customers for any samples/tests in questions

Qualifications

Education/Licensure:

High School Diploma or GED is required.

1 year lab experience preferred.