Media Services Technician CL3

The University of Maine System Information Technology (UMS:IT) team at the University of Maine campus is accepting applications for a Media Services Technician CL3 to join our team providing support for advanced classroom technology, web-based hybrid and remote learning classes, along with a variety of high-visibility campus-based events and conferences. This role plays a vital part in ensuring that seamless content presentations and technology interaction are achieved for instructors and hosts when delivering academic classes and host-based events. Our Media Service Technicians are responsible for the operations, troubleshooting, and maintenance of many complex media, classroom, and event technologies, including some occasional equipment installations and removals.

Key Responsibilities

• Handle the management, maintenance, and operation of complex classroom technology systems.
• Provide administration of end-user aspects of distance learning and classroom technology software systems.
• Handle the configuration of complex signal diagnostic and measurement equipment.
• Provide advanced repairs and configuration of classroom technology systems and equipment.
• Handle the professional installation of permanent equipment and systems in classrooms and technology spaces. 
• Design signal/control/media ingestion configuration for special events.

Required Qualifications

• High school diploma, or equivalent
• Two years of specialized training 
• Three years of technology support experience
• Strong customer service and communication skills
• Proficiency with classroom media systems, signal routing, and AV software platforms
• Ability to work independently and manage complex technical tasks.
• Physical ability to lift up to 50 pounds and work in various campus environments. 

Schedule and Location

• The standard hours are Monday through Friday, from 9:30 am to 6:00 pm. 
• Some weekend or evening hours may be required, depending on semester or departmental needs
• The location is on the University of Maine Orono campus.

Compensation and Benefits

The starting wage is $20.84 per hour (non-negotiable), or the appropriate transfer rate for ACSUM/COLT unit members within the University of Maine System.

UMS offers a highly competitive benefits package that includes, but is not limited to:

• 13 paid holidays plus earned vacation and sick time
• Health, Dental, and Vision insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution

HOW TO APPLY

Materials must be submitted via “Apply Now” below. You will need to complete an application and upload the following: 

1. A cover letter that describes your experience, interests, and suitability for the position. 
2. A resume/curriculum vitae.

Important items to know about the recruitment process:

• Review of applications will begin immediately. For full consideration, materials must be submitted by June 18, 2025.
• Materials received after the initial review date will be reviewed at the discretion of the University.
• Incomplete application materials cannot be considered.
• Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.
• The successful applicant is subject to appropriate background screenings.
• We are not able to consider applicants who require Visa sponsorship.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity, or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME  04469-5713, 207-581-1226.  TTY 711 (Maine Relay System).