Job Description Summary

Organization's Summary Statement:
The University of Maryland Eastern Shore (UMES) invites applicants for a full-time, non-exempt position in the Department of Residence Life.

Benefits: UMES offers exciting opportunities for professional growth. Generous benefits include health benefits (medical, prescription, dental, flexible spending accounts), Retirement (State or Optional Retirement Plan with Fidelity or TIAA), Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance), Tuition Remission, Employee Assistance Program, paid holidays, paid leave (Exempt positions start at 22 days annual, non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay (non-exempt positions only).

Reporting to the Assistant Director of the Office of Residence Life, the Housing Coordinator: Administrative, under general supervision, facilitates and coordinates the day-to-day operational activities of the campus housing and/or residence life programs and provides complex administrative support to an individual, office, department or program. Work requires comprehensive knowledge of the organization or program where assigned, skill in working with issues related to policy, procedures, and confidential matters, and involves considerable participation in the work of the supervisor. Incumbents exercise discretion and judgment with considerable consequence of error.

Essential Responsibilities:
•Provides potential student residents and quests with information regarding housing accommodations on and off campus.
•Converts rough copy and drafts to final version quality reports, presentations, and documents including incorporating edits from multiple reviewers, adding graphics and effects to presentations, and applying campus style guidelines.
•Edits, formats, and revises a variety of documents and materials created by others. Proofreads for grammatical, typographical and basic content errors.
•Develops, implements, and maintains paper and electronic filing systems which meet department needs and satisfies requirements for retention and information security. Enters, updates, and retrieves information as needed in multiple systems including housing system and university student information system. Creates reports as needed.
•Researches, analyzes, and summarizes information and source materials for reports independently and communicates findings orally and in writing.
•Applies housing charges and refunds to student accounts. Accounts for all charges related to housing assignments in designated housing system.
•Receives and screens telephone calls and visitors. Independently handles procedural and substantive matters and inquiries which do not require technical knowledge or refers callers to others as appropriate.
•Manages the contracts and housing files on each student or guest resident by using the appropriate reporting systems.
•Provides information requiring comprehensive knowledge of institutional policies, procedures, and special departmental issues.
•Makes all necessary arrangements for travel and independently performs required administrative follow-up and recordkeeping.
•Anticipates supervisor's course of action when absent and facilitates problem resolution. Interprets administrative decisions and policies to other staff and transmits directions and instructions based on authority delegated by the supervisor.
•Provides general office support services such as answering phones, greeting visitors, typing, mailing, ordering supplies, and processing payments.
•Assists in preparing and administering department strategic plans by updating records and running periodic reports.
•All other duties as requested.

Preferences:
•Three years of experience providing administrative support.

Physical Demands:
•May require extended periods of standing, bending, sitting at desk.
•May require lifting up to 25 lbs.
•Requires communication with a variety of constituents externally and internally.
•Requires operation of a variety of office equipment.

Minimum Qualifications

EDUCATION: High School Diploma or GED.

EXPERIENCE: Three years experience in student housing, residence life, or directly related field.

OTHER:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Comprehensive knowledge and skill in the practical application of office practices, procedures, and equipment. General knowledge of bookkeeping principles and accounting standards. General knowledge of and skill in the use of word processing, database, and spreadsheet software programs. Skill in compiling and summarizing information. Ability to handle sensitive matters with discretion and tact. Ability to project a professional and positive image. Ability to interact with students, staff, and other university employees in a courteous and efficient matter. Ability to communicate effectively orally and inwriting. Ability to operate computers and other office equipment.

OTHER:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT:

Additional Job Details

Department

UMES-VPSA-Residence Life Operations

Worker Sub-Type

Staff Regular

Salary Range

$50,000

EEO Statement

UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement

The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement

It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.