IT Support Analyst I

Description

Who We Are & Why You Will LOVE Us!
 

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other’s raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

What You Will Be Doing

The IT Support Analyst I will work under direct supervision to provide technical support to the end-users as well as support and maintenance of the computer equipment, security, processes, procedures, and general documentation. 

How You Will Get the Job Done

• End-User, Desktop Support: Provide basic technical support to end-users that is consistent with our Client Service Standards. Responsible for user and network printer set-up and maintenance. Create and update documentation on hardware, software, environment configuration and installation procedures. Work with and train employees on how to use technology efficiently and identify new ways to leverage technology. Responsible for workstation security including installing latest patches for security software. 
• Hardware/Software & Inventory Management: Execute established processes and procedures for hardware, software, and user accounts for new and separating employees. Create, update and maintain inventories of all hardware and software licenses. 
• System & Application Administration: Arrange technical support through vendors and project manage the rollout of new, less complex applications and/or hardware. Communicate effectively with vendors and the team. Identify and elevate issues and opportunities as appropriate. 
• Audio/Video Management and Support: Responsible for support, and maintenance related to all audio and video functions. Examples include, Teams Rooms support, coordinate and execute off-site audio/video meetings. This includes the ongoing management and maintenance that may include licensing and hardware inventory.
• Security: Will carry significant responsibility in the ongoing maintenance of end-user system and device patching remediation. Will also assist with management of users within the physical security system and coordinating related vendor activity. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Most work is completed during regular business hours. Occasionally, with new system upgrades or server fixes, work must be completed during odd hours of the night or on weekends. This is when traffic to the website or office activity will be at its lowest and thus have less of an impact on the business.

Requirements

What Sets You Apart

• A role model for our core values: Do the Right Thing, One Team, Get Stuff Done (G.S.D), and Give Generously 
• Demonstrated commitment to timely, defect free and caring client service
• Ability to provide prompt, professional and reliable technical support to employees and clients
• Actively keep up with technology trends in banking and security threats in banking
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
• Possess the ability to meet critical deadlines and work independently 
• Excellent verbal and written communication skills
• Demonstrate a high level of organization and attention to detail
• Able to prioritize and manage multiple projects/tasks
• Demonstrate a collaborative work style and respect for others
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.

Educational & Professional Experience You Bring

A Technical Degree from College or University or certification in CompTIA A+ and/or Network+ and 1-3 years of experience in a technology support role; or equivalent combination of education & experience. 

Benefits & Compensation  

• Tradition Capital Bank recognizes and values everyone’s unique needs for their careers, families, and individual health. That’s why we offer competitive benefits to promote wellness in our employees and their loved ones, including:
• Healthcare (medical with HSA, dental, and voluntary vision) 
• Short-term and long-term disability 
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2025)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (annual Insight Trip opportunities, up to $500 for grants and double match dollars)

For this position, we anticipate a pay range between $24 and $36, hourly. Final offers will vary based on individual job-related knowledge, skills, and abilities. This position is eligible for a discretionary annual bonus based on individual and Bank performance. 

Work Environment*:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus. 
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Ability to work in tight spaces such as under desks and in network closets.
• Some travel will be required to support our AZ location as well as off-site meetings; must have proof of and maintain a valid driver’s license and insurance to commute between bank locations.
• Participates in an on-call rotation with other members of the IT team. This function will require this position to be available during extended hours during their rotation.

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.