Revenue Cycle Analyst - Credits Specialist

The Revenue Cycle Analyst - Credits Specialist will play a crucial role in managing and resolving credit balances on member accounts. The responsibilities include analyzing and resolving credit balances, efficiently processing refund requests, and ensuring documentation of all transactions for audit and regulatory compliance. The specialist will collaborate with RCM team members and studio teams to address discrepancies and maintain accurate account balances, all while demonstrating excellent communication skills. This role is essential in supporting Tend's financial goals and providing a seamless experience for our members. Additionally, this role is onsite/hybrid with a requirement to live in or near the Nashville, TN area to be able to commute to work 1-2 days per week.

What You’ll Do:

• Analyze and resolve credit balances on accounts, ensuring accuracy and timeliness.
• Post payments and adjustments to patient ledgers, including insurance and member payments, with a focus on accuracy and timeliness.
• Coordinate and process voluntary and involuntary refund requests efficiently, maintaining high levels of accuracy.
• Document all transactions, generating detailed reports for audit purposes and regulatory compliance.
• Foster collaborative relationships with our studio teams to resolve discrepancies and sustain accurate account balances.
• Excellent communication skills.
• Any additional responsibilities assigned by RCM leadership.

What You Have:

• 2+ years of experience in revenue cycle, credit balance resolution, or payment posting in a healthcare setting
• Strong understanding of EOBs and payment reconciliation
• Highly organized with excellent analytical and problem-solving skills
• Outstanding verbal and written communication abilities
• Proficient in excel
• Detail-oriented and able to manage multiple priorities in a fast-paced environment
• Use of Dentrix software will be considered an advantage

What We Offer:

• Compensation: Competitive pay and opportunity to grow

• Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums

• Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included

• Financial Benefits: 401(k) with company match, HSA/FSA options

• Paid Time Off: Generous PTO that grows with your tenure + paid holidays

• Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection

• Resources: Access to our Employee Assistance Program and additional discounts

Join us in creating a modern dental experience where people look forward to going to the dentist — and where you’ll feel proud of the work you do every day.

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