Market Studio Manager
Job Description
We’re Tend — Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.
Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.
Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.
We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.
The Market Studio Manager is an operational and leadership development role responsible for managing a studio while supporting the success of multiple studios within a market. This role is approximately 75% Studio Management, 25% Market Leadership.
You’ll lead a large, complex studio, while also developing and coaching Studio Managers in your market to achieve KPIs, drive studio profitability, deliver exceptional member experiences, and build high-performing teams. You are both a doer and a developer—fully accountable for your home studio and a trusted coach across your market.
What You’ll Do:
Operational Excellence
- Lead a high-performing studio team of 30+ across all roles, including providers and support staff.
- Drive results through recruiting, onboarding, scheduling, inventory management, and performance management.
- Ensure operational compliance and financial performance across staffing, labor management, and KPI achievement using established SOPs and frameworks.
- Partner with HQ and regional teams (e.g., People, Finance, Clinical Ops) to improve processes, solve problems, and ensure alignment.
Market Leadership & Studio Manager Development
- Coach and develop Studio Managers using Tend’s Visit on Purpose and leadership training frameworks.
- Conduct regular strategic studio visits to assess performance and provide targeted support.
- Support each studio’s business goals, including labor efficiency, treatment plan conversion, and team engagement.
- Act as an escalation partner and resource for Studio Managers within the market.
Clinical Partnership & Member Experience
- Partner with Managing Dentists to communicate complex treatment plans and drive acceptance and completion rates.
- Champion the Tend member experience—own NPS results, identify trends, and proactively address concerns.
- Resolve member complaints with professionalism, urgency, and compassion.
People Leadership
- Promote a values-based culture rooted in growth, accountability, and inclusivity.
- Lead onboarding, performance conversations, and team development across all roles.
- Partner with the People Team and clinical leaders on hiring, retention, and performance.
- Cultivate psychological safety, clear communication, and strong cross-functional relationships.
Facilities & Scheduling Oversight
- Maintain a safe, clean, and compliant studio environment through walkthroughs and audits.
- Own and manage all scheduling templates and labor plans to align with member volume and revenue targets.
- Drive urgency around treatment scheduling and same-day conversions.
What You Have:
- Bachelor’s degree preferred.
- 3+ years of experience leading multi-site operations or training/developing managers in a healthcare, retail, or hospitality setting.
- Proven ability to manage studio-level P&Ls, labor budgets, and operational metrics.
- Strong experience collaborating with healthcare providers to drive performance and care outcomes.
- A clear track record of building engaged teams, resolving complex issues, and scaling leadership impact.
- Excellent communicator, confident decision-maker, and highly organized problem-solver.
- A sense of urgency, ownership, and drive to help Tend grow and evolve.
What We Offer:
We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:
🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.
💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
💸 Bonus Eligible - This role includes quarterly bonus potential based on studio performance.
#LI-Onsite
The Tend Difference
The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
Company Information
Location: New York, NY
Type: Hybrid