Chargeback Analyst

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Role: Chargeback Analyst

Location: Draper,UT

Duration: 6 Months

Payrate: $28/hr

JOB DESCRIPTION

As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.

We’d love to chat if you have:

1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services

Strong data analysis and investigative skills

Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations

Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity

Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines

A proven ability to learn and adapt to new processes and follow standard operating procedures

Excellent problem solving skills

Thrives in a fast pace environment

Independent decision maker with the ability to confidently back up actions

Expected Outcomes

Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure

Contact customers as needed regarding missing documentation or clarification about verification documents

Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs

Keen eye to detecting red flags and making good judgment decision with minimal supervision

Identify, research and highlight trends relating to risk management

  Payrate: $25/hr