Customer Support Manager

About Tavily

We’re building the search engine for AI agents. Our API is designed from the ground up to power Retrieval-Augmented Generation (RAG) and real-time reasoning in AI systems. By connecting LLMs to high-quality, trustworthy web content, we help developers build agents that are not only intelligent — but also informed.

We work with some of the most innovative teams in AI — from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.

The Role: Customer Success Lead (NYC, On-Site)

We’re hiring our first Customer Success Lead — and you’ll help define what customer success is at Tavily.

This is a rare opportunity to join early and build the CS function from the ground up. You’ll lead onboarding, solve technical challenges, and grow accounts by guiding teams through integration, expansion, and scale. A big part of your impact will be driving land-and-expand — identifying new use cases, increasing usage, and making Tavily an embedded part of our customers’ workflows.

You’ll work closely with engineers, product managers, and founders at top-tier startups and Fortune 500 innovation teams — helping them launch ambitious agentic systems into the wild. And you’ll have real influence over how we scale this motion going forward.

What You'll Do

Own the post-sales experience — from onboarding through expansion

Guide new customers to success: fast time-to-value, smooth integration, and meaningful adoption

Build long-term relationships with technical users and decision-makers

Drive expansion across use cases, teams, and product lines

Partner with engineering and product to surface feedback and troubleshoot effectively

Create the internal playbooks, tools, and workflows that make great CS scalable

Shape Tavily’s customer success motion as our first CS hire

What You Bring

2–4 years in Customer Success, Solutions Engineering, or a technical post-sales role

Experience working with technical buyers — especially developers, AI/infra teams, or product leads

A track record of driving usage expansion inside accounts

Clear, thoughtful communicator who builds strong relationships across functions

You thrive in ambiguity and early-stage chaos — and are energized by creating clarity, processes, and repeatable systems

Highly organized, proactive, and excited to take ownership and build from zero

Based in NYC or open to relocating

✨ Perks & Benefits

Full-time employees at Tavily enjoy:

🤝 A young, open, and inclusive culture where everyone has real impact from day one

🧠 The chance to build alongside a fast-moving team at the forefront of agentic AI

🍽 Daily team lunches + fully stocked snacks to keep you energized

🦷 Full medical, dental, and vision insurance to keep you feeling your best

🌱 A deep-work culture that values curiosity, creativity, and continuous learning

🏙 Hybrid-friendly setup with offices in New York and Tel Aviv

🛫 Generous time off to rest, recharge, and explore