Fast Facts

The Clerk - Registrar position at StrongMind/Primavera involves supporting student achievement through effective communication and management of student records, attendance, and academic progress.

Responsibilities: The role includes assisting school counselors, managing student records, addressing attendance queries, supporting enrollment, and identifying barriers to student success.

Skills: Strong organizational skills, effective communication abilities, and proficiency in managing student records and inquiries are required.

Qualifications: Preferred qualifications include experience in educational environments and a passion for supporting student success.

Location: This position is based in Chandler, Arizona, United States with no remote options specified.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $50,000.

Position Summary:

The Registrar clerk helps ensure students stay on track by working closely with school counselors and staff to support academic progress, engagement, and communication with families. This role includes managing student records, assisting with attendance and transcript updates, responding to parent and student inquiries, and helping identify and remove barriers to success. It also involves supporting enrollment, handling outreach for disengaged students, and collaborating with teams to make sure students are in the right courses and receiving the support they need

Primary duties and responsibilities:

• Assist the School Counselors in supporting student achievement and student progress 
• Assist with inbound and outbound communication to assist students and their families with maintaining their attendance log (edited) 
• Assist with maintaining student digital cumulative files including scanning mail or sorting incoming faxed or emailed documents.
• Assist with responding to records requests within 10 business days of receipt
• Assist with the reception desk and walk-ins for enrollment, records, etc. as needed
• Assist with transcript entry including checking files for missing transcripts, sending records requests for missing transcripts and entering transcripts
• Assisting in identifying students' personal barriers preventing their educational success (tech issues, time, and self-management, managing virtual learning curve, study habits and skills and offering orientation help) 
• Assisting with mailing projects such as diplomas, 8th grade promotion certificates, retention letters, etc.
• Collaborate with Attendance Clerks to assist with students or families that are having difficulty with getting logged in and submitting/approving attendance hence holding them back from progressing 
• Collaborate with School Counselors to assign students to courses each term as needed and ensure they are in the correct courses to meet their graduation needs 
• Contacting Parents/Guardians of minor students who are not engaged in scheduled courses and work on a plan to keep both students and guardians engaged 
• Help manage general email inboxes or voicemails and respond to inquiries or forward to the proper team or department as necessary
• Model appropriate behavior with students, parents/guardians, and colleagues  
• Monitor and assist with the students who are academically not progressing and below 40% in courses 
• Monitor Engagement for the students that are not meeting each course attendance requirements and actively participating and engaged in all courses scheduled 
• Providing Non-Academic Support by communicating with families and providing targeted support  
• Respond to student and parent inquiries via phone, text, and e-mail regarding guidance topics. This includes calls and emails that come through the general line. 
• Review Academic progress and pacing while working with both instruction, guidance, and Exception Student Services as needed to ensure successful achievement within their assigned courses 
• Review and work with students who are truant or have not started scheduled courses to get them re-engaged and active in courses 
• Utilizing data and reports to continuously monitor students’ success or lack of success 
• Withdrawing students who are not responsive to the reach outs and not meeting the expectations of scheduled courses and attendance 
• Withdrawing students who have completed with their credit recovery or have decided to go another educational route 
• Assist with any and all other duties as assigned

Environmental Conditions: Usual office setting

"More Than a Workplace – A Place to Belong!"

At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.

We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!

What You’ll Love:

 A full paid holiday week at Christmas – time to rest, relax, and recharge.

 Weekly team celebrations & shoutouts – because your hard work matters!

 Quarterly town halls – keeping communication open, honest, and transparent.

 Champion spotlights – celebrating those who make a difference.

 Flexible & hybrid work options (for select roles) – work-life balance is key.

 Delicious perks – cookouts, Thursday treats, and awesome social events.

 Community service hours – giving back feels great.

 Legendary milestone awards at 10, 15, & 20 years – unforgettable experiences await!

 Plus, even more benefits to explore – because we believe in rewarding our people in meaningful ways.

We’re more than just a workplace—we’re a community that celebrates you. Join us and experience a company that truly cares. 

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.