UX Copywriter, Copy Strategy

Job Title: UX Copy Writer, Copy Strategy

Reports To: The UX Copy Writer, Copy Strategy will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership. 

 Job Overview: 

The UX Copy Writer, Copy Strategy - Craft concise, value-driven copy · Create and refine UX copy, including interface text; microcopy; error messaging; and notifications to enhance user experience and drive engagement · Collaborate closely with design and product teams to ensure copy aligns with user needs and business goals · Develop copy strategies that effectively communicate complex concepts in a straightforward and user-friendly manner · Iterate on copy according to user feedback · Maintain and contribute to a cohesive brand voice and tone across the platform · Ensure consistency and clarity in language across different components of the platform · Advocate for user-centric design and content decisions in cross-functional team discussions · Stay updated with industry trends and best practices to continuously elevate the quality of UX writing
Ensure a sound understanding of, demonstrate commitment to and comply with all legislation and policies
· Take ownership of all assigned tasks, ensuring that projects are delivered on time, within scope, and with high attention to detail · Be an active participant, not a bystander—engage with team members, identify areas for improvement, and take initiative to solve problems · Adapt quickly to shifting priorities and embrace ambiguity · Prioritize user experience in all projects by collectively engaging in feedback loops and opportunities to improve our approach

Experience:
Experience design team · Product teams · VP, Creative & Engagement Strategy

Key competencies:
5+ years as a UX Writer or similar role in an agency or in-house setting (preferably in a tech or digital product environment), and a portfolio that reflects · Highly proficient in English, with exceptional US-based grammar and copywriting skills · Proven ability to write across product experiences, based on deep understanding of the user journey, friction points, and desired action/outcome · Strong bias for action in a fast-paced environment with an ability to quickly pivot based on feedback, and/or changing business priorities · Bachelor's degree in English, Communications, or a related field, or equivalent practical experience

Good to have skills:

· Experience creating/owning copy guidelines for scale · Familiarity with Figma · Experience writing for a global audience

Attributes/behaviours:

Empathy for Users: Understands and prioritize the needs and emotions of the user, enabling intuitive and accessible copy · Empathy for Team Members: Understands team dynamics and is sensitive to the needs and workloads of others, offering support when necessary · Proactive Problem Solver: Thrives in ambiguity, ask questions, remove blockers, and find solutions independently · Detail-Oriented: Maintains high standards for quality and accuracy in all aspects of project execution

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.