Client Solutions Specialist
Job Description
Who We Are:
For more than 23 years, people-driven companies have turned to Sequoia to grow their people advantage. We know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.
Through their compensation, benefits, and overall people programs, we enable companies to better manage their total people investment, helping them attract, retain, and motivate the people they need to win. We are passionate about coming through for those who put their trust in us and winning as a one team using one platform.
What You Get to Do:
Fast growing companies require solutions to assist with expansion, the Client Solutions Specialist (CSS) plays a critical role in leading the client experience by implementing system solutions to address each client’s individual needs. The CSS will be responsible for implementing systems that address needs such as Time and Attendance, PTO Request Module, and others, ensuring this process is smooth and successful. Additionally, the CSS will project manage while collaborating with the Client Experience Manager (CXM), Human Resource Business Partner (HRBP), and Payroll to ensure the client’s integrations are implemented timely (initially) and are accurately maintained (on-going). Once implementation has concluded, the CSS serves as the primary point of knowledge and triages any questions from the CXM, HRBP, Payroll team. Finally, the CSS will lead ongoing internal/external trainings and maintain/update the knowledge base. This position requires strong project management skills, passion for client service, and excellent communication and relationship skills. The individual should embody and promote our culture in daily relationships with clients and our teams.
Meet with client contacts (C-Suite, VPs, Executive, Head of People, Etc.) to demo system solutions, answer questions, and create an implementation timeline that includes expectations, data requirements, training schedules, etc.
Partner closely with Client Experience Managers, Onboarding Success Managers, Systems, Payroll, and HRBPs for successful implementation of Time and Attendance, PTO and other solutions for current and implementing clients.
Facilitates external client system trainings for employees, managers and administrators.
Point of contact for team education for ongoing system maintenance and facilitates internal trainings.
Creates and maintains resource materials, SOPs, Knowledge Articles.
Execute renewals and maintain system operations in Sequoia’s preferred Benefits Administration systems
What You Bring:
3+ years of experience in client relationship management
3+ years of experience in project management
Detail and process-oriented thinker with strong analytical skills
Strong organizational skills with the ability to prioritize multiple tasks at one time
Excellent communication, organizational and interpersonal skills
Solutions-oriented team player who takes initiative and is accountable for results
Strong understanding of systems functionality across multiple platforms (HRIS, Benefit Administration and Payroll) (preferred)
Bachelor’s degree
Sequoia’s Culture – Our most important asset
Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package including 401(k) matching.
Sequoia’s Candidate Privacy Policy
Company Information
Location: San Mateo, CA
Type: Hybrid