Associate Inside Sales Representative

Description

Company Description

About Salient: The company manufactures and markets video surveillance and video management systems. Salient is an innovative entrepreneurial enterprise, having experienced its initial growth in the 2010s during the analog to IP transition of cameras. Salient offers multiple versions of its systems, including a classic on-premise version, a hybrid cloud version, and a camera to cloud solution. This enables an end user to choose the appropriate version to best meet their individual needs. The company’s products are open-architected and encourage best of breed integrations from leading software providers around the world.

About the Job: The Associate Inside Sales Representative plays a key supporting role within the sales organization, helping to drive efficiency, data accuracy, and customer responsiveness. This role is ideal for someone who is eager to learn, detail-oriented, and looking to build a long-term career in sales. You’ll gain exposure to key sales tools and processes, learn how to manage customer interactions, and develop a deep understanding of our products, systems, and workflows. This position directly supports the ISR team by owning administrative and follow up tasks, allowing ISRs to focus on strategic selling, renewals, and customer expansion. By supporting daily sales operations and ensuring a seamless experience for both customers and internal teams, you’ll contribute directly to revenue growth and the overall success of the company.

Key Attributes, Talents and Characteristics for Success 

The Associate Inside Sales Representative role is designed for someone who is eager to develop their sales skills, with a strong focus on detail, organization, and effective communication to support the broader sales team.

• Organized and detail-oriented: Able to manage data entry, follow-up tasks, and order processing with accuracy and consistency.
• Effective communicator: Comfortable interacting with internal teams and customers, asking clarifying questions, and relaying      information clearly.
• Team-oriented and coachable: Open to feedback and eager to learn from senior team members while contributing to shared goals.
• Proactive and dependable: Takes initiative in handling tasks, follows through on responsibilities, and provides reliable coverage when needed.
• Adaptable in a learning environment: Thrives in a dynamic setting with shifting priorities, demonstrating flexibility and a willingness to grow.

Key Responsibilities

• Process customer orders accurately through NetSuite
  You will be responsible for entering and managing purchase orders in NetSuite, ensuring that all order details including pricing, product configurations, and account information are accurate and complete. 
• Assist with Salesforce cleanup and data management
  Help maintain data integrity within Salesforce by identifying and correcting incomplete or outdated records.
• Manage inbound leads and support lead qualification
  Monitor and respond to inbound leads from web forms, marketing campaigns, or referrals. Your role will be to assess lead quality, gather essential information, and route opportunities to the appropriate Inside Sales Representative or Regional Sales Manager.
• Participate in SMA (Software Maintenance Agreement) campaigns
  Support the execution of outreach efforts for SMA renewals, focusing on missed, closed-lost, or past-due opportunities. 
• Learn alongside Inside Sales Representatives and provide team coverage
  Work closely with experienced Inside Sales Representatives to understand sales workflows, customer communication strategies, and best practices. When team members are out, you will step in to assist with tasks, gaining valuable experience while helping the team maintain smooth operations and responsiveness.

Requirements

Qualifications:

Experience

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Experience in Microsoft Office and Salesforce preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• Possesses an energetic, outgoing, and friendly demeanor.

Additional Requirements

• Candidates will be subject to a background check in accordance with federal and state regulations. 
• Candidates must possess a valid driver’s license and maintain a clean driving record throughout their employment.

Benefits

Employee benefits include:

• Competitive Medical Benefits 
• Employer-sponsored Life Insurance, AD&D, Short-Term and Long-Term Disability Insurance 
• Voluntary Dental & Vision 
• 401(k) plan 
• Flexible PTO 

Equal Employment Opportunity

Salient Systems is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and transfer. Salient Systems makes hiring decisions based solely on qualifications, merit, and business needs at the time.