Project Coordinator / Customer Service Representative

Description

 Location: Denville, NJ (On-Site)
Company: Restoration ! New Jersey

We are growing and looking to add a highly motivated Project Coordinator / Customer Service Representative to our team in Denville, NJ. If you thrive in a fast-paced environment, love working with people, and enjoy being at the center of the action, this is the position for you!

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the restoration and reconstruction process.
• Manage multiple projects simultaneously while maintaining a high level of organization and attention to detail. 
• Coordinate between customers, insurance adjusters, TPAs (Third Party Administrators), subcontractors, and internal teams to keep projects on track. 
• Schedule appointments, follow up on project timelines, and ensure clear communication with all parties. 
• Maintain accurate documentation and project records. 
• Proactively resolve customer concerns and ensure a positive customer experience from start to finish.

Requirements

Qualifications:

• Previous experience in customer service, project coordination, or administrative roles (required). 
• Experience in the insurance, restoration, or reconstruction industry (preferred but not required). 
• Familiarity with TPAs is a plus. 
• Excellent communication and interpersonal skills. 
• Strong multitasking abilities and the ability to stay organized under pressure. 
• Team-oriented with a positive attitude. 
• Strong computer and software skills.

 We Offer:

• Competitive pay (based on experience) 
• Full-time position with room for growth 
• Health benefits 
• Paid time off 
• 401K 
• A supportive team environment