Customer Supply Chain Specialist

Description

Red’s is on a mission to cook food better for people with big things to do. We know we are a good small part of your great big lives, and we take that seriously.

Red’s is committed to cooking with fewer and better ingredients for food that tastes better and is better for you and the planet.

We bake our tortillas fresh daily & are always non-GMO, antibiotic-free, & cage-free. We freeze our food at the peak of flavor and freshness which reduces food waste and enables consumers to have a restaurant-quality meal in minutes at home or on the go.

Founded in 2009 by Mike Adair, Red’s has grown to become the #1 & fastest growing premium burrito and breakfast sandwich brand. We are relentless innovators who are constantly raising our own bar for our food and how we operate as a team.??? 

We live by our values — with the ambition to build one of the most important food companies, the optimism to tackle each day with a high-bar, and the teamwork that holds us together like melted cheese in a burrito. We care deeply about the impact we make on the world by sweating the details. When you join Red's, you become part of a fast-growing, passionate team where real people come together to create something great. If this sounds like the place for you, keep reading!

Scope of Role

We are seeking an experienced and passionate Customer Supply Chain Specialist to help reimagine customer service at Red’s and ensure exceptional experiences for our burrito-loving customers. The ideal candidate will have a strong background in food service or CPG customer support, with excellent leadership and problem-solving skills.

Principal Accountabilities

• Oversee daily operations of the customer service department, managing a team of representatives handling inquiries about our burrito products
• Develop and implement customer service policies and procedures specific to our product lines
• Respond to complex customer issues related to product quality, delivery, or packaging
• Collaborate with sales, marketing, and production teams to address customer feedback and improve product offerings
• Analyze customer service data to identify trends and opportunities for improvement in Red’s products and services
• Ensure compliance with food safety regulations in all customer interactions
• Train customer service representatives on product knowledge, including nutritional information, ingredients, and preparation methods of Red’s products 
• Manage relationships with key retail partners and distributors

Mission Critical Competencies

• Problem-solving: Ability to quickly and effectively resolve complex customer issues related to burrito products, packaging, or delivery.
• Communication: Excellent verbal and written skills to interact with customers, team members, and other departments clearly and professionally.
• Food industry knowledge: Understanding of food safety regulations, production processes, and supply chain management specific to CPG.
• Data analysis: Skill in analyzing data and customer service metrics, trends and improvement opportunities, including benchmarking and implementing KPIs. 
• Adaptability: Flexibility to handle changing customer needs and industry trends in the fast-paced CPG food market.
• Strategic thinking: Capability to develop and implement customer service policies and measure performance. 
• Cross-functional collaboration: Skill in working effectively with sales, marketing, and production teams to address customer feedback and improve customer experience.

Requirements

Key Functional Skills/Knowledge

• Bachelor's degree in Business Administration, Supply Chain Management
• 2+ years of experience in customer supply chain, preferably in the food or CPG industry
• Excellent communication and interpersonal skills
• Proficiency in CRM software and data analysis tools
• Expert in Excel 
• Highly analytical
• Ability to work in a fast-paced environment and handle multiple priorities
• Highly collaborative — demonstrated ability to share knowledge and information at different levels of the organization, contributing to a team that is always raising the bar for excellence and innovation.
• Work well with other cross-functional partners, with a strong sense of ownership, accountability, and ambition to every task.
• Ability to utilize independent judgment in establishing the accuracy and reliability of information.
• Passionate about great food and driven to make an impact in a company that is committed to cooking food better for people with big things to do!