Engineering Manager, Platform & Infrastructure

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Overview

We’re looking for an experienced Engineering Manager to lead our Platform & Infrastructure team. This is a high-impact leadership role focused on scaling our systems, evolving our internal tooling, and building the foundational infrastructure that powers everything we do. You’ll partner closely with senior technical leaders and help drive execution across reliability, developer experience, and platform strategy.

We’re looking for someone who’s helped grow teams, mature engineering processes, and scale infrastructure during periods of rapid company growth. You’ll bring operational excellence, technical fluency, and people leadership to the table.

What You’ll Do

1. Lead and Grow the Team: Manage and mentor a team of backend and infrastructure engineers. Hire and develop talent to support company growth and evolving platform needs.

2. Own the Platform Mission: Drive the roadmap for infrastructure, CI/CD, observability, and developer experience. Ensure our systems are resilient, scalable, and easy to build on.

3. Operational Excellence: Strengthen our incident response practices, eliminate single points of failure, and instill reliability-first thinking across engineering.

4. Collaborate Cross-Functionally: Partner with product, security, and engineering leadership to align on priorities and deliver results that move the business forward.

5. Be a Driver: Take initiative on high-impact problems. Identify gaps, propose solutions, and lead execution without waiting to be asked.

What We’re Looking For

• Experience managing engineering teams, ideally in high-growth environments with evolving infrastructure and scaling challenges.

• Strong background in platform engineering, developer tooling, or backend infrastructure; direct infra experience is a plus.

• Proven track record leading initiatives to improve system reliability, uptime, or incident response.

• Comfortable navigating ambiguity and driving clarity, alignment, and accountability across stakeholders.

• A “driver” mindset: proactive, outcomes-oriented, and unafraid to roll up your sleeves when needed.

• Strong communication and collaboration skills, especially in cross-functional leadership settings.

Why Join Qualified

• Shape the Foundation: Own the systems and teams that power our AI-driven platform at a pivotal moment of scale.

• Lead with Autonomy: Take charge of meaningful initiatives with the trust and support of senior leadership.

• Grow with Us: Help shape our future as we scale people, process, and platform together.

If you’re ready to take on a high-visibility role where you’ll lead critical initiatives and help shape the future of our AI-powered platform, we’d love to hear from you.

About Qualified

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.