HR Operations Partner

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

We are seeking a proactive and detail-oriented HR Operations Partner to join our team. This role is responsible for supporting and optimizing the employee lifecycle. This position requires a strong HR operations background, excellent organizational skills, and a collaborative approach to problem-solving. The HR Operations Partner is a trusted resource for employees, managers, and HR colleagues, ensuring efficient services across the organization.

Key Responsibilities:

• Deliver on key employee lifecycle activities (e.g., onboarding transitions, job changes, promotions, performance actions, and offboarding) ensuring processes are compliant, timely, and aligned with both business needs and employee goals.
• Serve as a trusted partner to employees and managers on HR policies, procedures, and best practices.
• Lead HR Operations projects aimed at enhancing operational efficiency and overall employee experience. 
• Proactively identify opportunities to improve, automate, and scale existing HR Operational processes.
• Manage employee relations matters, providing guidance and resolution strategies.
• Partner with payroll, benefits, and other internal teams to ensure accurate and timely data processing.
• Maintain HR records and ensure compliance with record-keeping requirements.
• Support the development and documentation of HR policies, procedures, and standard operating practices.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Assist in implementing and maintaining HR systems and tools that streamline operations.
• Generate and manage HR reports, audits, and metrics related to employee data, compliance, and operations.
• Support internal and external audits by preparing documentation and ensuring data accuracy.
• Provide support to employees and managers on HR-related inquiries and policy interpretations.
• Participate in HR projects and initiatives aimed at process improvement and organizational effectiveness.
• Maintain confidentiality of employee data and handle sensitive matters with discretion.
• Perform other related duties as required and assigned.

Requirements

Experience:

• 3+ years of experience in HR operations, shared services, or generalist role.
• Strong understanding of HR processes, compliance, and service delivery.
• Experience working with HRIS platforms (Paylocity preferred) and Microsoft Office Suite, especially Excel.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, preferred.

Qualifications & Competencies:

• Working knowledge of federal and state employment laws and regulations including FMLA and final pay laws
• Familiarity with HR case management systems such as Freshdesk, Zendesk, and/or ServiceNow.
• Demonstrated experience managing or partnering with payroll teams to ensure accurate and compliant payroll processing.
• Experience managing or partnering with a global team to ensure immigration paperwork is compliant. 
• Ability to perform detail-oriented work accurately and efficiently in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Ability to identify process gaps and recommend or implement operational improvements.
• Excellent verbal and written communication skills.
• Ability to maintain complete confidentiality and discretion.
• Strong problem-solving and critical thinking skills.
• Outstanding relationship building skills with a solutions-oriented mindset.
• Highly adaptable and comfortable with change.
• Ability to work independently and collaboratively within a team.