Inside Sales Representative

Description

Job Title: Inside Sales Representative

Location: Boca Raton, FL

Job Type: Full-Time

Reports To: Director of Inside Sales

Company Overview:

At Proforce, we protect homes and businesses from unwanted pests with effective, environmentally responsible solutions. With a focus on customer satisfaction and safety, we’ve built a strong reputation as a trusted leader in pest control services. We're rapidly growing—and looking for enthusiastic, goal-driven team members to help us expand our reach and serve more customers across the Southeast.

Position Summary:

The Inside Sales Representative is responsible for selling pest control services to prospective customers through inbound and outbound calls, email communication, and follow-ups. You’ll serve as the first point of contact for potential clients, identifying their needs and offering tailored pest management solutions. This role combines sales, customer service, and product knowledge to close deals and build long-term relationships.

Key Responsibilities:

• Handle incoming calls, emails, and online inquiries from potential customers.

• Make outbound calls to warm leads, past customers, or marketing-generated prospects.

• Assess customer needs and recommend appropriate pest control services.

• Provide accurate pricing, service details, and scheduling options.

• Follow up with leads and maintain communication throughout the sales cycle.

• Use CRM software to track leads, update customer records, and manage tasks.

• Meet or exceed monthly sales targets and KPIs.

• Coordinate with field technicians and service teams to ensure smooth customer onboarding.

• Educate customers on pest prevention and the benefits of ongoing protection plans.

• Handle objections and address concerns to move prospects toward closing.

Compensation & Benefits:

• Competitive base salary plus commission and bonuses.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• 401(k) with company match.

• Ongoing training and professional development.

• Opportunities for advancement within the company.

Work Environment:

• Office-based

• Regular use of phone, computer, and CRM system.

• Fast-paced, team-oriented environment with supportive leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Employment Opportunity (EEO) Statement:

Proforce is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.

Requirements

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree a plus.

• 1+ years of experience in sales, telemarketing, or customer service (preferably in pest control, home services, or similar industries).

• Excellent verbal and written communication skills.

• Strong persuasive and negotiation skills.

• Comfortable working in a fast-paced, performance-driven environment.

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and basic computer skills.

• Ability to multitask, prioritize, and manage time effectively.

• Bilingual (English/Spanish) is a plus.