Client Success Manager - Bilingual

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu.

Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!

If you're eager to embrace challenges and contribute to a company that values innovation and engagement, we invite you to apply for our Sales Development Representative position and be part of a team that’s shaping the future of guest engagement in the restaurant industry.

Note: At this moment, we are only accepting candidates based in the Atlanta, GA area who are also fluent in Spanish.

About This Opportunity

We are looking for a talented Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform. We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform. Our ideal candidate is also very curious.

What’s on Your Plate

• Client Success: Own client adoption and retention for a portfolio of 200+ which includes engaging with clients on tools, sharing best practices, and supporting growth. Responsible for net retention and upselling growth opportunities. Many but not all clients in the portfolio will require written and spoken communication in Spanish.
• Support for Restaurant Owners: Address general advice, billing questions, or product functionality quickly and effectively.
• Enablement Materials: Create helpful, engaging content for client success.
• Product Liaison: Act as a bridge between the product team and clients/internal teams. Translate features into customer needs and ensure all teams stay updated on new functionality and updates.

Bottom line: Your role is to make sure clients continue to find value in Popmenu.

What You Bring to the Table

• Strong interpersonal and customer communication skills—clear, concise, and effective
• Entrepreneurial mindset—self-motivated, autonomous, eager to learn
• Fluent in both English and Spanish preferred
• Experience with leveraging AI and other tools to remain accountable with large a portfolio
• Experience with renewals and churn negotiations
• Organized and goal-focused—able to juggle long-term goals and daily tasks
• Curiosity and willingness to learn new skills and tools
• Success in rolling out products to clients (preferably in restaurants/hospitality)
• 1–3 years of customer success experience

At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything – but it is important. For this role, we have determined a compensation range of $67k to $75k base salary + bonus potential. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above.

• Compensation Range: $67k to $75k base + bonus potential

• Final offer will depend on experience and other factors

What We’re Serving

• Genuine Core Values: Shaped by team input and recognized quarterly through peer awards (Super Booms)
• Giving Back: Donations made in the name of top performers to causes they choose, in partnership with Giving Kitchen
• Visible Growth and Development: Personal growth is non-negotiable; team members are expected to evolve and improve
• Company Ownership: Every team member gets equity—everyone has skin in the game
• Benefits for the Whole Family: Medical, dental, vision, 401K + coverage for pets through Wagmo Wellness Plan