Technical Account Manager (#524)

Position Summary:

We are searching for creative, passionate, Technical Account Management (TAM) professionals.  

The Technical Account Managers (TAMs) at Perforce are responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology (Perfecto Mobile) and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction. 

The TAM must be able to identify and drive the values that customers are getting from our solutions and create clear measurable objectives with them. 

The ideal candidate is a positive self-motivated individual with extensive client-facing experience and a wide range of technical expertise.  

The TAM is a highly motivated and adaptable individual who champions clients and advocates for them within Perforce. They are collaborative and enjoy working across teams to continuously provide customers with robust solutions to their most critical business challenges.  

As a Technical Account Manager, you will be responsible for guiding our largest and most strategic clients. You will serve as the primary technical contact for assigned clients. You will engage deeply with our clients to understand their technical and business objectives, pain points and help drive business value leveraging Perforce products. 

Our team is a high-performing group of technical professionals that are results-driven and client-focused. 

• The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers 
• Become a trusted Advisor by building partnership with both business and technical decision-makers. 
• The TAM must be able to articulate the company's technology and solutions positioning to both business and technical users 
• Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans. 
• Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place 
• Identify gaps and develop potential upsell opportunities within assigned accounts 
• Ownership of customer questions on technical and business-related issues 
• Deliver high-level and detailed value presentations 
• Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products. 
• Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved   
• Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem. 
• Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions 

• Ideal candidate must be self-motivated with strong knowledge in the Software testing industry 
• 3+ years of TAM experience with a bachelor's degree, preferably Computer Science or related field 
• Strong communication (oral and written), interpersonal and presentation skills 
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff 
• Organized and analytical, able to eliminate obstacles through creative and adaptive approaches 
• Experience in programming languages such as Java, JavaScript, Python, C#
• Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter 
• Experience in Testing/QA is considered a strong advantage 
• Excellent written and oral communication skills 
• Ability to travel (25%) 
• Demonstrated ability to manage complex, multi-organizational projects 
• High organization ability: able to work and follow processes by instructions and methods 

• Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently 
• Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities 
• Empathy and care for all stakeholders including employees, customers, partners, and guests