Customer Service Coordinator - Multiple Shifts Available

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. 

Position Summary:
In this role, Transportation Customer Service Coordinators will monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email. 

Why is Penske Logistics for you?
We take pride in offering a competitive wage and great benefits including:

Base Pay: $20.00 per hour (3rd Shift: $1.00 per hour Shift Differential)

Work Schedule:
This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).

Multiple Shifts Available 

2nd Shift: 2:00pm-10:30pm | P/T Shift 2-3 days/4-8hr shift
3rd Shift: 10pm-6:30am | P/T Shift 2-3 days/4-8hr shift

This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed. 

Additional Benefits:
•    Paid Time Off
•    Medical Insurance
•    Dental Insurance
•    Vision Insurance
•    Life Insurance
•    401K
•    Associate Referral Program
•    Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!
 
Major Responsibilities:
- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
- Answers and processes requests received through inbound calls and emails in a timely manner
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor