Spanish Speaking Customer Service for Veterinary Services Department

Patrique Mercier Recruitment PT is pleased to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for a Veterinary Services Department. In this critical role, you will be the first point of contact for Spanish-speaking pet owners seeking assistance and information about veterinary services. Your passion for animal care and dedication to providing exceptional customer service will help ensure that clients feel supported during their pet's healthcare journey. If you are enthusiastic about helping animals and possess excellent communication skills in Spanish, we invite you to join our supportive and professional team.

Key Responsibilities

• Provide high-quality customer support in Spanish, addressing inquiries related to veterinary services, appointments, and pet healthcare.
• Assist clients with scheduling appointments, managing follow-ups, and answering questions regarding services offered.
• Document all customer interactions accurately, maintaining comprehensive records in the system for effective service delivery.
• Collaborate with veterinary staff to relay important information and ensure smooth operations within the department.
• Stay informed on veterinary services and animal care practices to provide relevant and accurate information to clients.
• Engage with pet owners to understand their needs and concerns, offering empathy and support throughout their interactions.
• Participate in ongoing training to enhance your knowledge of veterinary services and improve customer service techniques.

• Fluency in Spanish, with strong communication skills in English, both written and spoken.
• Previous experience in customer service, particularly in veterinary or healthcare settings, is highly desirable.
• Strong problem-solving abilities and a compassion-oriented mindset when dealing with pet owners.
• Excellent verbal and written communication skills to engage effectively with clients.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A genuine passion for animal care and the ability to connect with pet owners empathetically.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors