Italian Speaking Customer Support for Home Appliances Department

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative within the Home Appliances Department. Guided by our motto 'With a new dawn comes your Next Job!', we strive to connect skilled professionals with rewarding careers across diverse industries, including home appliances, technology, and customer service. In this vital role, you will be the first point of contact for Italian-speaking customers, assisting them with inquiries related to home appliances, troubleshooting issues, and providing detailed product information. If you are passionate about delivering excellent customer service and enjoy engaging with clients to help them resolve their concerns, we would love to hear from you!

Responsibilities

• Provide high-quality customer support to Italian-speaking clients regarding home appliance inquiries.
• Assist customers with troubleshooting, product information, and order management.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Maintain comprehensive documentation of customer interactions and solutions provided.
• Collaborate with team members to identify trends and suggest improvements in service delivery.
• Stay updated on product features, promotions, and policies to assist customers accurately.
• Foster a positive and supportive environment for customers to encourage loyalty and repeat business.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service roles, particularly in the home appliances or retail sector.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong problem-solving abilities and the capacity to manage challenging situations with professionalism.
• Familiarity with customer support software and CRM systems is an advantage.
• Organizational skills with the ability to multitask in a fast-paced environment.
• A positive attitude and dedication to providing outstanding customer service.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals