German Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative for the Online Learning & EdTech Department. This role is ideal for individuals who are passionate about education and technology and want to make a positive impact in the e-learning space. As a representative, you will assist German-speaking customers with their queries related to online courses, platforms, and educational resources, ensuring a seamless and enriching experience. Join us in supporting learners and educators by providing top-notch service in a dynamic and innovative field.

Key Responsibilities

• Deliver high-quality customer support in German, addressing inquiries related to online courses, technical support, and account management.
• Resolve customer issues and concerns promptly, ensuring a high level of satisfaction throughout the user experience.
• Document customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other departments, including technical support and course development, to resolve complex inquiries and improve service delivery.
• Stay updated on the latest EdTech trends, product offerings, and resources to provide accurate and relevant information to customers.
• Engage proactively with customers through various communication channels, offering personalized support and recommendations.
• Participate in continuous training and professional development to enhance skills and product knowledge.

• Fluency in German and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service or a related field, especially within the education or technology sectors, is preferred.
• Excellent problem-solving skills with a focus on delivering exceptional customer experiences.
• Strong communication and interpersonal skills, able to connect effectively with a diverse range of users.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A genuine passion for learning and education, with a willingness to adapt and grow within the EdTech industry.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors