Strategic Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:
As an Account Manager at PAR Retail, you will own customer relationships and act as the main point of contact for all things product, program, and account related. You’ll guide our customers in building, launching, and optimizing customer engagement programs and coordinate internally across Product, Engineering, Delivery, and Customer Success to ensure on-time, high-quality execution. You are the strategic partner our clients trust to navigate their programs and achieve business outcomes.

Position Location: Philadelphia, PA; Remote (U.S.-based)

Reports To: Sr. Manager, Account Management at PAR Retail

What We’re Looking For:

• 3–5 years of industry or tech software experience

• Bachelor’s degree or equivalent

• Ability to work cross-functionally to deliver outcomes for our customers

• Exceptional written, verbal, and organizational skills

• Comfortable with remote work and periodic travel (up to 20%)

• Passion for customer engagement and digital program strategy

• Bonus: Experience explaining technical concepts in a business-friendly way, managing client relationships, or demonstrating quantifiable impact in prior roles

Additional Skills:

• Strong emotional intelligence and communication skills

• Detail-oriented with a focus on quality and follow-through

• Strategic thinker with tactical execution skills

• Able to prioritize in a fast-paced environment

• Curious, resourceful, and driven to learn

Unleash your potential: What you will be doing and owning:

• Develop deep expertise in PAR Retail platform capabilities and advocate for meaningful implementation

• Grow customer relationships through education, strategic guidance, and regular touchpoints

• Lead customer meetings, from weekly check-ins to Quarterly Business Reviews

• Create and deliver data-driven, tailored presentations to align with customer goals

• Translate product functionality into solutions with measurable business results

• Collaborate internally to align efforts across teams and manage progress on deliverables

• Gather and relay customer feedback to inform product roadmap and innovation

Interview Process:

• Interview #1: Virtual Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.