Branch Manager, Puerto Rico

Branch Manager, Elevator/ Construction/ Engineering

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company currently has a created leadership opening within City, State.

As a Branch Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. Key responsibilities include a customer-centric approach to daily operations, removing silos and serving as the primary collaborator and decision maker closest to the customer.

What does a typical day look like?

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
• Building our customer portfolio, creating successful, long-lasting relationships.
• Improving efficiencies within all areas, including route optimisation and effective allocation of resources.
• Managing transformation initiatives in line with the Operating Unit roadmap.
• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

What’s in it for you?

• The opportunity to work in a highly visible impactful role that is critical to the region’s success.
• A chance to work with an industry leading company and a recognized global brand.
• Clear career progression paths.
• Access to funded learning and development opportunities.

What will help you in this role?

• Leadership experience within field operations and/ or sales.
• A background within construction/ engineering, elevator industry experience would be advantageous.
• Working experience of safety regulations and compliance.
• Enthusiastic and committed to delivering exceptional service regardless of situation.
• Being an inspiring leader with an inclusive and collaborative style.
• Effective communication and relationship building skills.
• A strategic mindset blended with a tactical, hands-on approach.
• Proven organizational skills.
• Demonstrable experience influencing and leading change.
• Strong business & financial acumen.
• Analytical mindset with exceptional decision-making capabilities.